QCS Resident Service Technician at ABB Kalamazoo, MI

ABB; Kalamazoo (MI); On-site; USD 60,000 - 80,000; Full time

Job summary

ABB is seeking a QCS Resident Service Technician in Kalamazoo, MI. This role involves executing service work, ensuring customer satisfaction, and performing technical evaluations. Candidates should have an Associate's degree and relevant experience or a high school diploma with additional experience. The technician will work onsite, delivering quality customer service and assisting with operational improvement. The position may require up to 15% travel for training. ABB is committed to diversity and equal opportunity.

Qualifications

• 5+ years of electrical/electronics, instrumentation experience.
• Ability to diagnose malfunctioning electrical systems.
• Comfortable with travel for training and assisting other sites.

Responsibilities

• Deliver quality customer service and communicate service work expectations.
• Identify opportunities to improve customer operations.
• Prepare material lists for service activities.

Skills

Electrical test equipment usage

Mechanical/Electrical aptitude

Electrical drawings reading

Preventive maintenance

Basic hand tools usage

Education

Associate’s degree or HS diploma/GED

Job description

QCS Resident Service Technician job at ABB. Kalamazoo, MI.

QCS Resident Service Technician

At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration – combined with a focus on diversity, inclusion, and equal opportunities – are key drivers in our aim to empower everyone to create sustainable solutions.

This position reports to

IAPI Service Midwest Region Operations M

Your role and responsibilities

In this role, you will have the opportunity to execute service work as per work instructions and in accordance with ABB quality and safety guidelines. Each day, you will deliver quality customer service planning and execute service work as per customer order and expectation. You will also showcase your expertise by ensuring customer retention by effectively communicating service work timeline and expectations. The work model for the role is onsite at customer location. This role is contributing to the Process Automation Process Industries division in the Kalamazoo/ Battle Creek area. You will be mainly accountable for:

• Working with the customer (while on‑site) to identify opportunities to improve the customer’s operations and eliminate pain points.
• Performing field service tasks, identifying technical issues, and performing analysis through remote or on‑site activity in service categories and products for which they are certified to perform.
• Preparing material lists needed for service activity and ensuring that all materials, parts, and equipment are available and of appropriate quality for service activities.
• Acting as trainer when needed, for field service associates and customers.

Our team dynamics. You will join a dynamic, talented, high performing team, where you will be able to thrive within the pulp and paper industry.

Qualifications for the role

• Associate’s degree in a related field and 5+ years of electrical/electronics, instrumentation or process control related work/military experience required. Or HS diploma/GED and 7+ years of related work/military experience required.
• Ability to use electrical test equipment such as voltmeters or multi‑meters.
• Mechanical/Electrical aptitude including a basic understanding of electrical theory and electrical safety.
• Ability to read electrical drawings and utilize for troubleshooting electrical systems.
• Ability to diagnose malfunctioning electrical systems up to 240 VAC/870 VDC and perform preventive maintenance using electrical test equipment.
• Candidate should know how to identify voltage systems that are above the level 240 VAC/870 VDC.
• Comfortable using basic hand tools.
• Basic understanding of the paper making process and process control a plus.
• Exposure to DCS programming and troubleshooting is beneficial.
• Travel up to 15% may be required for training and assisting other sites.
• Candidates must already have a work authorization that would permit them to work for ABB in the US.

Equal Employment Opportunity

ABB is an Equal Employment Opportunity (EEO) and affirmative action employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, creed, color, ancestry, religion, sex, national origin, citizenship status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veterans status. For more information regarding your EEO rights as an applicant, please visit the following websites: As an Equal Employment Opportunity and affirmative action employer, applicants may request to review the affirmative action plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR representative at 1-888-694-7762. Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB’s career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to [e-mail]. Resumes and applications will not be accepted in this manner. myBenefitsABB.com