Field Service Technician

ABB Inc.; Wisconsin; On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive benefits

Opportunities for growth

Job summary

A leading engineering firm is looking for a Service Engineer located in Wisconsin, USA. In this role, you will be responsible for executing service work according to ABB's guidelines, ensuring high-quality customer service, and resolving technical issues on-site. Applicants must have an Associate's degree or equivalent experience in electrical or electronics fields. This is a hands-on role requiring mechanical aptitude and effective communication skills. Join us to make a difference in the automation industry.

Qualifications

• Associate's degree and 2+ years of electrical/electronics experience required, or HS diploma/GED and 4+ years of related experience.
• Ability to use electrical test equipment.
• Mechanical/Electrical aptitude including basic understanding of electrical theory and safety.

Responsibilities

• Execute service work according to ABB's quality and safety guidelines.
• Communicate service work timelines and expectations effectively.
• Perform preventive maintenance and documentation of tasks.

Skills

Electrical/Electronics knowledge

Mechanical aptitude

Troubleshooting skills

Customer service skills

Education

Associate's degree or HS diploma/GED with related experience

Tools

Electrical test equipment (voltmeters, multi-meters)

Basic hand tools

Job description

At ABB, we help industries run leaner and cleaner-and every person here makes that happen. You'll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This position reports to:

Service Center Manager, PAPI Upper Midwe

Your Role and Responsibilities:

In this role, you will have the opportunity to execute service work as per work instructions and in accordance with ABB quality and safety guidelines. Each day, you will deliver quality customer service planning and execute service work as per customer order and expectation. You will also showcase your expertise by ensuring customer retention by effectively communicating service work timeline and expectations.

The work model for the role is

#LI-Onsite in Mosinee, WI

You will be mainly accountable for:

• Maintain quality control hardware and software (cleaning debris from sensors, troubleshooting electrical and mechanical issues with the frame and sensor package, troubleshooting the computer system and HMI/control software, and maintaining the working state of the entire ABB quality control solution)
• Resolve customer service-related issues while fostering customer relationships and working to solve technical problems on-site. Deal directly with, and communicate effectively with plant operators, plant management, 3rd party vendors, and other ABB personnel in support of service operations.
• Rotational on-call for 24‑hour emergency support service requests.
• Accurately document the work that is performed for periodic preventive maintenance and intermittent corrective maintenance tasks.
• Play an active role in various projects such as upgrades, new installations, or new functionality for customers. Coordinate work with other groups to ensure meeting commitments.
• Applying safety rules and safe practices, as well as environmental responsibilities during all service activities.
• Leading Health, Safety, and Environment (HSE) activities at customer sites and reporting unsafe practices and incidents to ensure a safe working environment.
• Identifying new service business opportunities in close cooperation with customers and ABB teams.
• Coaching technicians and engineers, and supervising complex site activities and developing, mentoring, and providing technical guidance to colleagues. Acting as a trainer when needed, for both team members and customers.

Our Team Dynamics

Our teams support each other, collaborate, and never stop learning. Everyone brings something unique, and together we push ideas forward to solve real problems. Being part of our team means your work matters – because the progress we make here creates real impact out there.

Qualifications for the Role:

• Associate's degree and 2+ years of electrical/electronics, instrumentation or process control related experience required; OR HS diploma/GED and 4+ years of related experience required.
• Ability to use electrical test equipment such as voltmeters or multi-meters.
• Mechanical/Electrical aptitude including; a basic understanding of electrical theory and electrical safety.
• Ability to read electrical drawings and troubleshoot electrical systems; ability to diagnose malfunctioning electrical systems up to 240 VAC/870 VDC and perform preventive maintenance using electrical test equipment; ability to identify voltage systems that are above the level 240 VAC/870 VDC.
• Comfortable using basic hand tools.
• Basic understanding of the paper making process and process control preferred.
• Exposure to DCS programming and troubleshooting is beneficial.
• Travel up to 15% for training and assisting other sites as needed.

What's in it for you?

We give you the space to lead, the support to grow, and the chance to make a difference. Whether you're solving problems, building something new, or helping others succeed, your impact is real. You'll be part of a team that values your voice and celebrates your progress.

Benefits

Our benefits? Competitive, comprehensive, and crafted with you in mind.

More about us

The Automation - Process Industries Division serves the mining, minerals processing, metals, cement, pulp and paper, battery manufacturing, and food and beverage, as well as their associated service industries. The Division brings deep industry domain expertise coupled with the ability to integrate both automation and electrical systems, increase productivity and reduce overall capital and operating costs for customers. For mining, metals and cement customers, solutions include specialized products and services, as well as total production systems. The Division designs, plans, engineers, supplies, installs and commissions integrated electrical and motion systems, including electric equipment, drives, motors, high power rectifiers and equipment for automation and supervisory control within a variety of areas including mineral handling, mining operations, aluminum smelting, hot and cold steel applications and cement production. The offering for the pulp and paper industries includes control systems, quality control systems, drive systems, on‑line sensors, actuators and field instruments. Digitalization solutions, including collaborative operations and augmented reality, help improve plant and enterprise productivity, and reduce maintenance and energy costs.

ABB is an Equal Employment Opportunity and Affidavitate Opportunity employer for protected Veterans and Individuals with Disabilities at ABB.

All qualified applicants will receive consideration for employment without regard to their- sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law. For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf

As an Equal Employment Opportunity and Affidavitate Employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762. Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to [e-mail]. Resumes and applications will not be accepted in this manner.

Ready to make an impact?

Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.

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