QCS Field Service Technician

ABB Inc.; Stevens Point (WI); Remote; USD 45,000 - 75,000; Full time

Job summary

Join a forward-thinking company as a QCS Field Service Technician, where you'll play a crucial role in delivering top-notch service and operational improvements. This dynamic position involves working closely with customers to troubleshoot and enhance their systems, ensuring quality and safety at every step. You'll leverage your expertise in electrical systems to make a real impact, all while being part of a collaborative team that values diversity and innovation. Embrace the opportunity to grow your career in a supportive environment that champions sustainable solutions and empowers you to thrive.

Qualifications

• 2+ years of experience in electrical/electronics or process control.
• Ability to read electrical drawings and perform preventive maintenance.

Responsibilities

• Execute service work according to ABB quality and safety guidelines.
• Perform field service tasks and troubleshoot technical issues.

Skills

Electrical Test Equipment

Mechanical/Electrical Aptitude

Troubleshooting Electrical Systems

Basic Hand Tools Usage

DCS Programming

Education

Associate's Degree in Related Field

High School Diploma/GED

Job description

QCS Field Service Technician

At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions.

Write the next chapter of your ABB story.

Reporting To

Service Center Manager, PAPI Upper Midwest

Your Role and Responsibilities

In this role, you will execute service work according to work instructions and ABB quality and safety guidelines. You will deliver quality customer service by planning and executing service work based on customer orders and expectations. You will showcase your expertise by ensuring customer retention through effective communication of service work timelines and expectations.

The work model for this role is remote. It contributes to the Process Automation Process Industries division in Stevens Point, WI.

You will mainly be accountable for:

1. Working with the customer (on-site) to identify opportunities for operational improvements and pain point elimination.
2. Performing field service tasks, troubleshooting technical issues, and conducting analysis through remote or on-site activities within your certified service categories and products.
3. Preparing material lists needed for service activities and ensuring all materials, parts, and equipment are available and of appropriate quality.
4. Acting as a trainer when needed for field service associates and customers.

Team Dynamics

You will join a dynamic team within Process Industries, where you can thrive.

Qualifications

• Associate's degree in a related field with 2+ years of electrical/electronics, instrumentation, or process control experience, or HS diploma/GED with 4+ years of related experience.
• Ability to use electrical test equipment such as voltmeters or multimeters.
• Mechanical/Electrical aptitude with a basic understanding of electrical theory and safety.
• Ability to read electrical drawings for troubleshooting.
• Ability to diagnose electrical systems up to 240 VAC/870 VDC and perform preventive maintenance.
• Knowledge of voltage systems above 240 VAC/870 VDC.
• Comfortable with basic hand tools.
• Basic understanding of paper making and process control is a plus.
• Exposure to DCS programming and troubleshooting is beneficial.
• Willingness to travel up to 15% for training and support.
• Must have valid work authorization for employment in the US.

About Us

The Process Industries Division serves various sectors including mining, metals, cement, pulp and paper, battery manufacturing, and food and beverage. We specialize in integrating automation and electrical systems to improve productivity and reduce costs. Our solutions include specialized products, total production systems, and digitalization tools to enhance plant productivity and reduce costs.

We value diversity and invite you to apply for your next career step with ABB. Visit www.abb.com to learn more about our global impact. #MyABBStory

We look forward to your application. For more about ABB, visit www.abb.com.

Equal Opportunity Employment

ABB is an EEO and Affirmative Action Employer encouraging diversity. All qualified applicants will be considered without regard to race, creed, color, religion, sex, national origin, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veteran status.

For EEO rights information, visit:

• EEOC Rights
• DOL Pay Transparency

Applicants may review the Affirmative Action Plan by contacting an ABB HR Representative. Reasonable accommodations are available for applicants with disabilities. Contact us at 1-888-694-7762 or [e-mail].