QCS Field Service Technician

ABB Schweiz AG; Stevens Point (WI); Remote; USD 60,000 - 80,000; Full time

Job summary

Join a forward-thinking company as a QCS Field Service Technician, where you will play a key role in delivering exceptional service and solutions to clients in the Process Automation industry. This position offers the opportunity to work both remotely and on-site, ensuring customer satisfaction through effective communication and technical expertise. You will be responsible for diagnosing and resolving electrical issues, training associates, and preparing materials for service activities. Embrace a diverse and inclusive work environment that values your contributions and empowers you to make a meaningful impact in the industry.

Qualifications

• 2+ years of experience in electrical/electronics or process control.
• Ability to use electrical test equipment and read electrical drawings.

Responsibilities

• Execute service work per instructions and ABB quality guidelines.
• Identify opportunities to improve customer operations on-site.

Skills

Electrical test equipment

Mechanical/Electrical aptitude

Reading electrical drawings

Diagnosing electrical systems

Basic hand tools

Understanding of paper making process

DCS programming and troubleshooting

Education

Associate’s degree in a related field

High School diploma/GED

Job description

QCS Field Service Technician

At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. Write the next chapter of your ABB story.

This is a position with grade

15

This position reports to

Service Center Manager, PAPI Upper Midwe

Your role and responsibilities

In this role, you will have the opportunity to execute service work as per work instructions and in accordance with ABB quality and safety guidelines. Each day, you will deliver quality customer service planning and execute service work as per customer order and expectation. You will also showcase your expertise by ensuring customer retention by effectively communicating service work timeline and expectations. The work model for the role is: remote. This role is contributing to the Process Automation Process Industries division in Stevens Point, WI. You will be mainly accountable for:

1. Working with the customer (while on-site) to identify opportunities to improve the customer’s operations and eliminate pain points.
2. Performing field service tasks, identifying technical issues, and performing analysis through remote or on-site activity in service categories and products for which they are certified to perform.
3. Preparing material lists needed for service activity and ensuring that all materials, parts, and equipment are available and of appropriate quality for service activities.
4. Acting as trainer when needed, for field service associates and customers.

Qualifications for the role

• Associate’s degree in a related field and 2+ years of electrical/electronics, instrumentation or process control related work/military experience required. Or HS diploma/GED and 4+ years of related work/military experience required.
• Ability to use electrical test equipment such as voltmeters or multi-meters.
• Mechanical/Electrical aptitude including a basic understanding of electrical theory and electrical safety.
• Ability to read electrical drawings and utilize for troubleshooting electrical systems.
• Ability to diagnose malfunctioning electrical systems up to 240 VAC/870 VDC and perform preventive maintenance using electrical test equipment.
• Candidate should know how to identify voltage systems that are above the level 240 VAC/870 VDC.
• Comfortable using basic hand tools.
• Basic understanding of the paper making process and process control a plus.
• Exposure to DCS programming and troubleshooting is beneficial.
• Travel up to 15% may be required for training and assisting other sites.
• Candidates must already have a work authorization that would permit them to work for ABB in the US.

More about us

The Process Industries Division serves the mining, minerals processing, metals, cement, pulp and paper, battery manufacturing, and food and beverage, as well as their associated service industries. The Division brings deep industry domain expertise coupled with the ability to integrate both automation and electrical systems, increase productivity and reduce overall capital and operating costs for customers. We value people from different backgrounds. Apply today for your next career step within ABB and visit www.abb.com to learn about the impact of our solutions across the globe.

Equal Employment Opportunity and Affirmative Action at ABB. ABB is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veterans status.