QCS Demand Service Technician-Grand Rapids MN

ABB Inc.; Duluth, Town of Hempstead (MN, NY); Remote; USD 45,000 - 80,000; Full time

Job summary

Join a forward-thinking company as a QCS Demand Service Technician, where you will play a key role in delivering exceptional service and operational improvements. In this dynamic position, you will engage directly with customers, diagnosing technical issues and ensuring quality service delivery. With a focus on collaboration and continuous improvement, you'll thrive in a high-performing team that values your contributions. This role offers the opportunity to travel and gain valuable experience across various industries, making a significant impact on operational efficiency. If you're ready to take your career to the next level, this is the perfect opportunity for you!

Qualifications

• 2+ years of experience in electrical/electronics or process control.
• Ability to read electrical drawings for troubleshooting.

Responsibilities

• Execute service work according to ABB quality and safety guidelines.
• Perform field service tasks and diagnose technical issues.

Skills

Electrical Test Equipment

Mechanical/Electrical Aptitude

Electrical Theory

Troubleshooting Electrical Systems

Basic Hand Tools

Education

Associate Degree in Related Field

High School Diploma/GED

Job description

QCS Demand Service Technician - Grand Rapids MN

At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration—combined with a focus on diversity, inclusion, and equal opportunities—are key drivers in our aim to empower everyone to create sustainable solutions.

Write the next chapter of your ABB story.

Reporting To

Service Center Manager, PAPI Upper Midwest

Your Role and Responsibilities

In this role, you will execute service work according to work instructions, ABB quality, and safety guidelines. You will deliver quality customer service, plan and perform service work based on customer orders and expectations, and ensure customer retention through effective communication of service timelines and expectations.

The work model for this role is remote. It contributes to the Process Automation Process Industries division.

You will mainly be responsible for:

1. Working with the customer on-site to identify opportunities for operational improvements and pain point elimination.
2. Performing field service tasks, diagnosing technical issues, and analyzing problems through remote or on-site activities within your certified service categories and products.
3. Preparing material lists for service activities and ensuring all materials, parts, and equipment are available and of appropriate quality.
4. Acting as a trainer for field service associates and customers when needed.

Team Dynamics

You will join a dynamic, talented, high-performing team where you can thrive.

Qualifications

• Associate degree in a related field with 2+ years of electrical/electronics, instrumentation, or process control experience, or HS diploma/GED with 4+ years of relevant experience.
• Ability to use electrical test equipment such as voltmeters or multimeters.
• Mechanical/electrical aptitude, basic electrical theory, and safety knowledge.
• Ability to read electrical drawings for troubleshooting.
• Diagnose malfunctioning electrical systems up to 240 VAC/870 VDC and perform preventive maintenance.
• Knowledge of voltage systems above 240 VAC/870 VDC.
• Comfortable with basic hand tools.
• Basic understanding of paper making processes and process control is a plus.
• Exposure to DCS programming and troubleshooting is beneficial.
• Travel up to 80% may be required for training and site support.
• Must have work authorization to work for ABB in the US.

More About Us

The Process Industries Division serves industries such as mining, minerals, metals, cement, pulp and paper, battery manufacturing, and food and beverage. We provide integrated electrical and automation systems to improve productivity and reduce costs, designing, engineering, installing, and commissioning solutions across various sectors.

We value diverse backgrounds. Apply today to take your next career step with ABB. Visit www.abb.com to learn more about our solutions worldwide. #MyABBStory

We look forward to your application. For more about ABB, visit our website.

Equal Employment Opportunity

ABB is an EEO and Affirmative Action employer encouraging diversity. All qualified applicants will be considered without regard to race, creed, color, religion, sex, national origin, citizenship, age, sexual orientation, gender identity, disability, marital status, family medical leave, or protected veteran status.

For EEO rights information, visit: EEOC_KnowYourRights and Pay Transparency.

Applicants may request to review the Affirmative Action Plan by contacting an ABB HR Representative at 1-888-694-7762. Reasonable accommodations are available for applicants with disabilities by contacting the same number or emailing [e-mail]. Resumes and applications are not accepted via these contacts.

Visit myBenefitsABB.com