Sr QCS Service Technician

MedStar Health; Cary (NC); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading company is seeking a technical support specialist for ABB's quality control products. This role involves maintaining and troubleshooting hardware and software systems at customer sites. Ideal candidates will have a strong background in electrical/electronics with relevant work experience, and possess mechanical aptitude and troubleshooting skills.

Qualifications

• 8 years of electrical/electronics experience or 10 years with HS Diploma.
• Comfortable handling electrical systems up to 240 VAC/870 VDC.
• Ability to read electrical drawings for troubleshooting.

Responsibilities

• Maintain ABB quality control hardware and software.
• Troubleshoot and repair equipment, ensuring customer service satisfaction.
• Assist in projects such as upgrades and new installations.

Skills

Electrical theory

Mechanical aptitude

Troubleshooting

Customer Service

Education

Associate's Degree in a related field

High School Diploma

Tools

Electrical test equipment

Basic hand tools

Job description

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world.

This Position reports to:

Operations Manager

In this role, you will be responsible for supporting the full lifecycle of ABB pulp-and-paper quality control products at ABB customer facilities under general supervision. This includes performing preventive and corrective maintenance, testing and troubleshooting of proprietary ABB hardware and software, as well as assisting with any projects, upgrades, new installations, and advanced services for the technician's assigned customer or region. This individual will be required to work independently or as part of a small site team to provide service for customers of ABB pulp-and-paper quality control solutions.

The work model for the role is: Onsite

This role is contributing to the Process Automation Process Industries Pulp & Paper division.

You will be mainly accountable for:

• Maintain ABB's suite of quality control hardware and software. This includes but is not limited to; cleaning debris from sensors, troubleshooting electrical and mechanical issues with the frame and sensor package, troubleshooting the computer system and HMI/control software, and maintaining the working state of the entire ABB quality control solution at site. Handle customer questions about the state of the ABB system.
• Handle customer service-related issues while fostering the customer relationship and working to solve technical problems on-site. Deal directly with, and communicate effectively with plant operators, plant management, 3rd party vendors, and other ABB personnel in support of service operations.
• Troubleshoot and repair equipment applying own technical knowledge and experience to resolve problems. Training on ABB products and services will be provided; however, a basic understanding of electrical theory and electrical safety is required for the training to be beneficial.
• When required, play an active role in various projects such as upgrades, new installations, or new functionality for customers. Coordinate work with other groups to ensure meeting commitments.

Our team dynamics
You will join a dynamic and high performing team, where you will be able to thrive.

Qualifications:

• Associates Degree in a related field and 8 years of electrical/electronics, instrumentation or process control related work/military experience required or HS Diploma and 10 years of related work/military experience required
• Candidates must know how to use electrical test equipment such as voltmeters or multi-meters safely
• Mechanical/Electrical aptitude is strongly preferred
• Candidates must be comfortable using basic hand tools
• Candidates should be able to diagnose malfunctioning electrical systems up to 240 VAC/870 VDC and perform preventive maintenance using electrical test equipment
• Candidate should know how to identify voltage systems that are above the level 240 VAC/870 VDC so they can safely avoid contact
• Ability to read electrical drawings and utilize for troubleshooting electrical systems is required

More About Us:

We value people from different backgrounds. Apply today for your next career step within ABB and visit www.abb.com to learn about the impact of our solutions across the globe. #MyABBStory

We look forward to receiving your application. If you want to discover more about ABB, take another look at our website www.abb.com.

ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB.

All qualified applicants will receive consideration for employment without regard to their- sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.

For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf

As an Equal Employment Opportunity and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762.

Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to [e-mail]. Resumes and applications will not be accepted in this manner.

MyBenefitsABB.com

We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.