QC/QA Leader & Site Quality Champion

Johnson Matthey Inc.; West Deptford Township (NJ); On-site; USD 120,000 - 140,000; Full time

Benefits offered by this job

401K Match (Employer Contribution)

20 days annual PTO

Life and Disability Insurance

Health Insurance

Tuition Assistance

Parental Leave

Wellbeing Programs

Voluntary Benefits

Job summary

Johnson Matthey Inc. is seeking a QC/QA Manager in New Jersey to lead the site Quality department, including QC laboratory and QA team, and to drive the vision and strategy for quality across the site.

You will work with site leadership to improve safety culture, implement robust QMS processes, and ensure analytical accuracy while meeting customer requirements. This role offers hybrid flexibility and opportunities to support sustainable technology goals.

Qualifications

• B.A. or B.S. in Chemistry, Chemical Engineering or related technical field.
• Minimum 5 years’ supervisory/management experience.
• Minimum 5 years’ experience in Quality System Management.
• Knowledge of common analytical techniques and best practices.
• Six-sigma trained – desirable.
• Ability to drive safe work practices.
• Ability to construct and carry out diverse plans and priorities within specific timetables.
• Ability to work effectively in a team environment.
• Strong service-first leadership approach.
• Strong analytical skills.

Responsibilities

• Ensures safe operation of the Quality Department with a focus on continuous improvement of safety culture and systems.
• Serves as a key contributing member of the site leadership team, working collaboratively with peers to drive site improvements outside of Quality Department.
• Works within the PGMS and JM site network to determine and share best practices.
• Tracks, analyzes and reports QMS, KPI, COPQ and customer satisfaction data trends and recommends actions for continual improvement.
• Responsible for QA team delivery of customer, ISO and other quality system audits.
• Ensures processes and procedures needed for the QMS are established, implemented and maintained, as well as stop manufacturing processes or product shipments that are not in conformance with internal quality standards or customer requirements.
• Provides absolute confidence that analytical accuracy and precision are maintained while ensuring laboratory operations meet business and customer needs.
• Provides direction, leadership and coaching to QA and QC personnel.
• Provides customer complaint detail to Site Director and coordinates corrective and preventive actions to ensure customer satisfaction and protect base business.
• Promotes awareness of customer requirements throughout the organization.
• Monitors cross-functional team investigation and root cause analysis of corrective actions, especially those related to customer complaints.
• Presents formal responses of findings to customers as required.
• Serves as JM quality expert for resolution of product-related technical problems.
• Monitors and ensures Quality Department budget is adhered to.
• Carries out any other duties which are within the employee’s skills and abilities whenever reasonably instructed.

Skills

Supervisory experience

Quality systems

Analytical techniques

Six Sigma

Safety culture

Teamwork

Leadership

Analytical skills

Problem solving

Customer focus

Education

B.A. or B.S. in Chemistry, Chemical Engineering or related technical field

Job description

Johnson Matthey Inc. is seeking a QC/QA Manager in New Jersey to lead the site Quality department, including QC laboratory and QA team, and to drive the vision and strategy for quality across the site.

You will work with site leadership to improve safety culture, implement robust QMS processes, and ensure analytical accuracy while meeting customer requirements. This role offers hybrid flexibility and opportunities to support sustainable technology goals.