QC/QA Manager

Johnson Matthey Inc.; West Deptford Township (NJ); On-site; USD 120,000 - 140,000; Full time

Benefits offered by this job

401K Match (Employer Contribution)

20 days annual PTO

Life and Disability Insurance

Health Insurance

Tuition Assistance

Parental Leave

Wellbeing Programs

Voluntary Benefits

Job summary

Johnson Matthey Inc. is seeking a QC/QA Manager in New Jersey to lead the site Quality department, including QC laboratory and QA team, and to drive the vision and strategy for quality across the site.

You will work with site leadership to improve safety culture, implement robust QMS processes, and ensure analytical accuracy while meeting customer requirements. This role offers hybrid flexibility and opportunities to support sustainable technology goals.

Qualifications

• B.A. or B.S. in Chemistry, Chemical Engineering or related technical field.
• Minimum 5 years’ supervisory/management experience.
• Minimum 5 years’ experience in Quality System Management.
• Knowledge of common analytical techniques and best practices.
• Six-sigma trained – desirable.
• Ability to drive safe work practices.
• Ability to construct and carry out diverse plans and priorities within specific timetables.
• Ability to work effectively in a team environment.
• Strong service-first leadership approach.
• Strong analytical skills.

Responsibilities

• Ensures safe operation of the Quality Department with a focus on continuous improvement of safety culture and systems.
• Serves as a key contributing member of the site leadership team, working collaboratively with peers to drive site improvements outside of Quality Department.
• Works within the PGMS and JM site network to determine and share best practices.
• Tracks, analyzes and reports QMS, KPI, COPQ and customer satisfaction data trends and recommends actions for continual improvement.
• Responsible for QA team delivery of customer, ISO and other quality system audits.
• Ensures processes and procedures needed for the QMS are established, implemented and maintained, as well as stop manufacturing processes or product shipments that are not in conformance with internal quality standards or customer requirements.
• Provides absolute confidence that analytical accuracy and precision are maintained while ensuring laboratory operations meet business and customer needs.
• Provides direction, leadership and coaching to QA and QC personnel.
• Provides customer complaint detail to Site Director and coordinates corrective and preventive actions to ensure customer satisfaction and protect base business.
• Promotes awareness of customer requirements throughout the organization.
• Monitors cross-functional team investigation and root cause analysis of corrective actions, especially those related to customer complaints.
• Presents formal responses of findings to customers as required.
• Serves as JM quality expert for resolution of product-related technical problems.
• Monitors and ensures Quality Department budget is adhered to.
• Carries out any other duties which are within the employee’s skills and abilities whenever reasonably instructed.

Skills

Supervisory experience

Quality systems

Analytical techniques

Six Sigma

Safety culture

Teamwork

Leadership

Analytical skills

Problem solving

Customer focus

Education

B.A. or B.S. in Chemistry, Chemical Engineering or related technical field

Job description

Pay Range: $120,000 - $140,000 World-changing careers, enabled by Johnson Matthey. With more than 200 years history, join us and help to accelerate the transition to net-zero! As a QC/QA Manager you’ll contribute to JM’s mission as a world leader in sustainable technology, transforming energy and reducing carbon emissions for a cleaner, brighter future.

The QC/QA Manager is responsible for driving the vision, strategy, management and evolution of the site Quality department including the QC laboratory and QA team. The Quality Manager is a key member of the Senior Site Leadership Team.

Role

• Ensures safe operation of the Quality Department with a focus on continuous improvement of safety culture and systems.


• Serves as a key contributing member of the site leadership team, working collaboratively with peers to drive site improvements outside of Quality Department.


• Works within the PGMS and JM site network to determine and share best practices.


• Tracks, analyzes and reports QMS, KPI, COPQ and customer satisfaction data trends and recommends actions for continual improvement.


• Responsible for QA team delivery of customer, ISO and other quality system audits.


• Ensures processes and procedures needed for the QMS are established, implemented and maintained, as well as stop manufacturing processes or product shipments that are not in conformance with internal quality standards or customer requirements.


• Provides absolute confidence that analytical accuracy and precision are maintained while ensuring laboratory operations meet business and customer needs.


• Provides direction, leadership and coaching to QA and QC personnel.


• Provides customer complaint detail to Site Director and coordinates corrective and preventive actions to ensure customer satisfaction and protect base business.


• Promotes awareness of customer requirements throughout the organization.


• Monitors cross-functional team investigation and root cause analysis of corrective actions, especially those related to customer complaints.


• Presents formal responses of findings to customers as required.


• Serves as JM quality expert for resolution of product-related technical problems.


• Monitors and ensures Quality Department budget is adhered to.


• Carries out any other duties which are within the employee’s skills and abilities whenever reasonably instructed.

Key Skills

• B.A. or B.S. in Chemistry, Chemical Engineering or related technical field


• A minimum of 5 years’ experience supervisory/management


• A minimum of 5 years’ experience in Quality System Managements


• Knowledge of common analytical techniques and best practices


• Six-sigma trained – Desirable


• Ability to drive safe work practices


• Ability to construct and carry out diverse plans and priorities within specific timetables


• Ability to work effectively in a team environment


• Strong service-first leadership approach


• Strong analytical skills

What we offer

We make sure salaries are fair, competitive and aligned to individual roles, experience and responsibilities. We also support hybrid and flexible working and offer comprehensive employee benefits, including health, life, disability and retirements plans that support our employees’ financial and physical wellbeing, such as:

• Retirement Savings (401K Match, plus an additional Employer Contribution)


• 20 days annual PTO (varies for shift- based roles)


• Life and Disability Insurance


• Health Insurance (Medical, Prescription, Dental and Vision)


• Voluntary Benefits


• Wellbeing Programs and Incentives


• Tuition Assistance


• Parental Leave

Ready to make a meaningful impact on your career and the environment? Join us and help shape a sustainable future while advancing your career!

At JM, inclusivity is central to our values. We create an environment where everyone can thrive, embracing diverse perspectives to tackle challenges and ensure all colleagues feel valued and connected. For any queries or accessibility requirements, please contact [e-mail]. We will work with you to make suitable adjustments at any stage of the recruitment process. All conversations are confidential, and your feedback is welcome to help us provide an accessible and positive recruitment experience.

#JMUS #LI-DJK2

Johnson Matthey Plc is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, marriage or civil partnership, pregnancy or maternity, religion or belief.

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you need support with your application email [e-mail].

Are you passionate about sustainable technology solutions, transforming energy, and reducing carbon emissions? At Johnson Matthey, our world-changing careers empower talented individuals to collaborate on impactful projects aimed at decarbonising modern life. Join us in catalysing the net-zero transition for a cleaner, brighter future.