Quality Control/RMA Supervisor

Sacramento Native American Health Center, Inc; Stockton (CA); Sur place; USD 79 000 - 83 000; Plein temps

Résumé du poste

Sacramento Native American Health Center, Inc in Stockton, CA, is seeking a QC/RMA Supervisor to oversee daily QC and RMA activities at our facility, located at 1738 E. Alpine Ave, Stockton, CA. This full-time role offers base pay of $79,040–$83,200 per year.

You lead staff, coordinate schedules, enforce safety and quality standards, inspect materials and processes, and work with Customer Service, Shipping, and Production to meet goals and maintain compliance with quality requirements.

Qualifications

• High school degree required.

Responsabilités

• Supervise and coordinate daily QC/RMA department activities, staffing, schedules, assignments, and workload priorities to meet production and quality goals.
• Lead, train, coach, evaluate, and develop QC/RMA personnel, including competency verification, safety procedures, quality standards, and equipment operation.
• Enforce safety, sanitation, quality, and company policies and procedures.
• Oversee incoming, in-process, and finished-product inspections to ensure compliance with specifications, drawings, job orders, and quality standards.
• Monitor production processes, operators, gauges, equipment, and other indicators to ensure compliance with established production and quality standards.
• Prepare and manage supplier nonconformance reports and monitor supplier corrective actions and quality improvement activities.
• Coordinate with Customer Service, Shipping, Accounting, Inventory, Procurement, Production, Engineering, and other departments to resolve quality, RMA, production, and customer issues.

Connaissances

People management

Formation

High school diploma

Description du poste

• Location 1738 E. Alpine Ave,Stockton, CA, 95205,United States
• Base Pay $79,040.00 - $83,200.00 / Year
• Employee Type FT Exempt
• Required Degree High school
• Manage Others Yes

Description

• Supervise and coordinate daily QC/RMA department activities, staffing, schedules, assignments, and workload priorities to meet production and quality goals.
• Lead, train, coach, evaluate, and develop QC/RMA personnel, including competency verification, safety procedures, quality standards, and equipment operation.
• Recommend or execute personnel actions, including hiring, performance evaluations, promotions, and other employee-related actions.
• Enforce safety, sanitation, quality, and company policies and procedures.
• Oversee incoming, in-process, and finished-product inspections to ensure compliance with specifications, drawings, job orders, and quality standards.
• Inspect materials, products, and equipment to identify defects, malfunctions, and process nonconformities.
• Monitor production processes, operators, gauges, equipment, and other indicators to ensure compliance with established production and quality standards.
• Interpret specifications, blueprints, job orders, quality-control requirements, and company procedures for employees.
• Identify, document, contain, and resolve product and process nonconformities.
• Support root-cause investigations, ICAR/CAPA activities, and corrective-action follow-up.
• Prepare and manage supplier nonconformance reports and monitor supplier corrective actions and quality improvement activities.
• Monitor production and quality data, KPIs, charts, work orders, schedules, and reports to identify trends, evaluate performance, and determine production requirements.
• Prepare management reports and maintain accurate QC/RMA records, production data, quality reports, SOPs, and other department documentation.
• Oversee RMA intake, evaluation, failure analysis, warranty determination, and product disposition.
• Coordinate RMA repair, refurbishment, testing, replacement, return-to-stock, and scrap activities.
• Monitor RMA aging, turnaround time, failure trends, warranty issues, and department performance.
• Coordinate with Customer Service, Shipping, Accounting, Inventory, Procurement, Production, Engineering, and other departments to resolve quality, RMA, production, and customer issues.
• Coordinate operations and activities with other supervisors and departments to support production and quality objectives.
• Oversee QC inspection and test equipment, including equipment setup, adjustment, calibration status, maintenance, and availability.
• Requisition materials, supplies, equipment parts, and repair services as needed to support department operations.
• Maintain department timesheets, attendance records, purchasing requests, and other administrative records.
• Identify and implement opportunities to improve production methods, equipment performance, product quality, efficiency, and overall department performance.
• Identify opportunities to reduce defects, scrap, rework, warranty costs, and repeat failures.
• Calculate labor and equipment requirements and production specifications using established standards and formulas.
• Resolve employee problems, complaints, and grievances in coordination with management and Human Resources as appropriate.
• Escalate significant quality, warranty, supplier, safety, production, or customer issues to management.
• Support the planning and development of new products, quality-control processes, inspection methods, and production improvements.
• Support supplier performance monitoring and quarterly supplier quality reporting.