QA Tester

Akumen, Inc.; Washington; On-site; USD 70,000 - 100,000; Full time

Job summary

Akumen, Inc. seeks a mid-level QA Tester with ServiceNow and ATF experience to support a DoS development team.

The Analyst will join a QA group implementing automated test frameworks for Azure custom development and ServiceNow ATF, focusing on performance, reliability, and cross-platform integration. Responsibilities include plan and execute various tests, design strategies, automate test cases, document results, manage defects, and support UAT.

Qualifications

• Bachelor's degree or equivalent experience in computer science or related field.
• 5-8 years of manual testing in an Agile environment.
• 1-2 years of automation testing with modern frameworks.
• Hands-on experience with Azure cloud testing.
• Experience testing on ServiceNow platforms and ATF.
• Knowledge of Java and SQL for test automation scripts.

Responsibilities

• Plan and execute regression, functional, and integration tests.
• Develop and automate test cases and scripts daily.
• Collaborate with developers, product owners, and business partners.
• Analyze results, document defects, and verify fixes.
• Support user acceptance testing and exploratory testing.
• Define testing strategies and best practices in Agile teams.

Skills

Manual testing

Automation testing

Agile methodologies

Education

Bachelor’s degree in Computer Science or related field

Tools

ServiceNow ATF

Java

SQL

Postman

SoapUI

Azure testing

Job description

Akumen is seeking a skilled QA Tester with experience in ServiceNow to join our innovative team supporting a high-functioning development team at the Department of State. The Analyst will join a QA team that is implementing automated test frameworks for both Azure custom development and ServiceNow (using ATF). The team is looking for a mid-level QA Analyst with demonstrated experience and exposure to automation testing frameworks and testing tools.

Responsibilities:

• Plan and implement various types of testing (e.g., regression, manual, functional, data validation, system integration, load, or performance tests) for new and existing functionality.
• Work closely with development teams to design testing strategies and integrate testing into the development process.
• Plan, create, execute, and automate test cases, collaborating with business partners, developers, and other stakeholders.
• Document and analyze test results and recommend corrective actions.
• Isolate, reproduce, manage, and maintain defects and test case databases, and verify fixes.
• Support user acceptance testing conducted by business partners or end users.
• Conduct exploratory testing and risk analysis for complex features, especially those that span across platforms or teams.
• Define and champion quality and testing best practices among development team in an Agile environment.
• Collaborate and share information with other software QA engineers.
• Write test cases, map out test scenarios, design reusable automated test scripts, and execute tests daily.
• Test solutions in terms of functionality, performance, reliability, stability, and compatibility with other legacy and/or external systems.
• Work closely with developers, professional services team, and product owners to define the testing components to validate requirements against developed software.
• Identify test requirements from specifications, map test case requirements, and design test coverage plans.
• Identify any potential quality issues per the defined process and escalate potential quality issues immediately to management.
• Ensure that validated deliverables meet functional and design specifications and requirements.
• Isolate, replicate, and report defects and verify defect fixes.

Qualifications:

• Bachelor’s degree in computer science, MIS, or related discipline, or equivalent related experience.
• 5-8 years of experience in manual testing in a full lifecycle / agile environment.
• 1-2 years of experience in automation testing, including testing methodologies, tools, and best practice.
• Hands‑on experience testing software applications in Azure cloud environment
• Strong background in Azure Automated testing
• Experience testing, configuring, and/or customizing applications built on the ServiceNow platform.

Preferred Skills:

• Experience with ServiceNow Automated Test Framework (ATF).
• Proficiency in Java programming and SQL.
• Familiarity with continuous integration/continuous deployment (CI/CD) pipelines.
• Knowledge of performance testing tools (e.g., JMeter, LoadRunner).
• Experience with API testing tools (e.g., Postman, SoapUI).
• Understanding of Agile and Scrum methodologies.

Clearance Requirement:

• Must have active Secret clearance or higher.

Akumen, Inc. is an equal employment opportunity employer. All employment decisions are made based on qualifications, merit, and business needs, and without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. We are committed to a respectful and inclusive workplace where all individuals have the opportunity to succeed. Akumen, Inc. maintains a drug-free workplace consistent with applicable local, state, and federal laws.