QA Test Analyst

EITACIES Inc.; Hartford (CT); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Hybrid role

Flexible work from home options

Job summary

EITACIES Inc. in Hartford, CT, seeks an experienced QM Test Analyst to support UAT for the Connecticut Child Support Modernization initiative in a hybrid work setting.

Responsibilities include creating UAT scenarios, executing tests across modules, documenting defects, and coordinating with business users, vendors, and project teams to ensure readiness and quality for go-live.

Qualifications

• Prior hands-on experience supporting UAT for a Child Support Modernization implementation.
• Strong knowledge of Child Support processes, policies, case management, and workflows.
• Ability to execute detailed test cases, identify defects, and validate system functionality with high accuracy.
• Exceptional attention to detail with the ability to spot subtle issues and gaps.
• Strong analytical, problem-solving and investigative skills.
• Ability to manage multiple priorities while maintaining quality and accuracy.
• Excellent written and verbal communication skills.

Responsibilities

• Execute comprehensive UAT activities across Child Support modules and business functions.
• Develop detailed UAT scenarios, test cases, and test data based on business processes and requirements.
• Perform functional, end-to-end, regression, and validation testing to ensure quality.
• Document test execution results, identify issues, and create clear defect reports.
• Participate in defect triage meetings, validate resolutions, retest, and verify production readiness.
• Validate system functionality against Child Support policies, processes, regulations, and ops requirements.
• Identify gaps, inconsistencies, and potential business impacts during testing.
• Support UAT planning, readiness activities, daily status reporting, metrics, and cycle completion.
• Collaborate with stakeholders, developers, vendors, and project teams to resolve issues quickly.
• Support statewide implementation activities, production validation, and post-go-live stabilization.
• Ensure all testing artifacts meet Quality Management standards.

Skills

Excellent written & verbal comms

Analytical thinking

Problem solving

Investigative skills

Tools

Jira

Xray

ALM

Azure DevOps

Job description

Position: Quality Management (QM) Test Analyst

Location: Hartford, CT (Hybrid)

Duration: 08/2026 - 02/2027 with possible extension

Note:

• Excellent written and verbal communication skills are required.
• Local Connecticut candidates are preferred.
• This is a HYBRID role.
• U.S. Citizens, Green Card Holders, and H1-B candidates will be considered.

Summary

We are looking for an experienced Quality Management (QM) Test Analyst to support and execute User Acceptance Testing (UAT) activities for the Connecticut Child Support Modernization initiative.

Key Responsibilities

• Execute comprehensive User Acceptance Testing (UAT) activities across Child Support modules and business functions.
• Develop detailed UAT scenarios, test cases, and test data based on business processes, functional requirements, and user workflows.
• Perform thorough functional, end-to-end, regression, and validation testing to ensure system quality and business readiness.
• Accurately document test execution results, identify issues, and create clear, reproducible defect reports.
• Participate in defect triage meetings, validate defect resolutions, perform retesting, and verify production readiness.
• Validate system functionality against Child Support policies, business processes, federal regulations, and operational requirements.
• Identify gaps, inconsistencies, missing requirements, and potential business impacts during testing.
• Support UAT planning, readiness activities, daily status reporting, metrics collection, and test cycle completion.
• Collaborate effectively with business stakeholders, developers, vendors, and project teams to resolve issues quickly and efficiently.
• Support statewide implementation activities, production validation, and post-go-live stabilization efforts.
• Ensure all testing artifacts are complete, accurate, and meet Quality Management standards.

Mandatory Requirements

• Prior hands-on experience supporting User Acceptance Testing (UAT) for a Child Support Modernization implementation.
• Strong knowledge of Child Support business processes, policies, case management operations, and associated workflows.
• Demonstrated ability to execute detailed test cases, identify defects, and validate system functionality with a high degree of accuracy.
• Exceptional attention to detail with the ability to identify subtle issues, inconsistencies, and business process gaps.
• Strong analytical, problem-solving, and investigative skills.
• Ability to manage multiple priorities while maintaining a high level of quality and accuracy.
• Excellent written and verbal communication skills.
• Ability to work collaboratively with business users, vendors, technical teams, and project leadership.
• Must comply with all State policies, security requirements, and procedures.

Preferred Qualifications

• Experience working directly with Child Support program staff, business SMEs, and Quality Management teams.
• Familiarity with federal OCSE requirements, regulations, and reporting.
• Experience with test management and defect tracking tools such as Jira, Xray, ALM, Azure DevOps, or similar platforms.
• Experience supporting large-scale, multi-vendor government system implementations.
• Experience with test planning, requirements traceability, metrics reporting, and Quality Management best practices.
• Experience with the ProTech Child Support system is a plus but is not required.

Flexible work from home options available.