QA Technician I

Westrock Coffee Company; Concord, Northern (NC, KY); Hybrid; USD 42,000 - 62,000; Full time

Job summary

Westrock Coffee Company is seeking a Quality Assurance Technician for the QA Department to oversee daily quality checks on packing lines and grinders during the 12-hour night shift.

You will inspect readings, document results, and coordinate with QA leadership to ensure product integrity from roast to packaging, including sensory sampling and ISO-aligned record keeping.

Qualifications

• Excellent oral and written communication skills.

Responsibilities

• Inspect the setup of all packing lines and grinders at the beginning of the day, verifying the readings and recording the results
• Verify, inspect and record all grinder/dump executions and packing line changes during the course of a day
• Perform quality checks (roast color, % moisture, grind analysis, dust content, weights, etc.) of product soon after a grinder/packing line has undergone an item change
• Document results of quality checks
• Identify and segregate nonconforming goods for proper disposition and notify QA Supervisor or Lead QA Technician
• Visually inspect returned goods delivered by warehouse and, if necessary, perform analysis on goods and record results
• Determine disposition of returned goods
• Receive and analyze certain customer complaints
• Retrieve production samples (after deemed acceptable) of each blend and forward to Cupping Lab for sensory analysis
• Log blend change samples and quality issues for ISO purposes
• Ensure physical blend "target" samples are properly maintained and updated
• Perform general daily housekeeping in work area to maintain a quality/safe working environment
• Collect, organize and set up product samples for sensory cupping

Skills

Excellent oral and written comms

Job description

We are currently seeking a Quality Assurance Technician for our QA Deprtament.

• Inspect the set-up of all packing lines and grinders at the beginning of the day, verifying the readings and recording the results
• Verify, inspect and record all grinder/dump executions and packing line changes during the course of a day
• Perform quality checks (roast color, % moisture, grind analysis, dust content, weights, etc.) of product soon after a grinder/packing line has undergone an item change
• Document results of quality checks
• Identify and segregate nonconforming goods for proper disposition and notify QA Supervisor or Lead QA Technician
• Visually inspect returned goods delivered by warehouse and, if necessary, perform analysis on goods and record results
• Determine disposition of returned goods
• Receive and analyze certain customer complaints
• Retrieve production samples (after deemed acceptable) of each blend and forward to Cupping Lab for sensory analysis
• Log blend change samples and quality issues for ISO purposes
• Ensure physical blend "target" samples are properly maintained and updated
• Perform general daily housekeeping in work area to maintain a quality/safe working environment
• Collect, organize and set up product samples for sensory cupping

Requisition Number

7010

Shift

12 Hour Night

Qualification

• Excellent oral and written communication skills

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