QA/QC Manager, Security Compliance & Performance

Allied Universal; Guaynabo (PR); On-site; USD 62,000 - 82,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

AD&D

Disability insurance

401(k) plan

Paid holidays

Sick days

Personal days

Vacation accrual

Job summary

Allied Universal is seeking a QA/QC Manager to develop, implement, and oversee the Quality Control Program for PSO contracts. The role ensures compliance with SOW and federal standards through inspections, audits, reporting, and continuous improvement initiatives.

The position requires expertise in tracking deficiencies, corrective actions, and documentation, with close collaboration to contract management and government representatives.

Qualifications

• High school diploma or equivalent.
• Possess or be able to obtain a Security Clearance up to Top Secret.
• Valid driver’s license if driving company or customer owned vehicle.
• Minimum of two (2) years of experience in quality assurance or quality control for personnel-based service contracts.
• Demonstrated experience monitoring contract compliance, inspections, and performance metrics.
• Strong knowledge of government contract relationships to include security operations and personnel compliance.
• Ability to analyze data, identify trends, and implement corrective actions.
• Excellent oral and written communication skills.

Responsibilities

• Develop, implement, and maintain the contract-specific Quality Control Plan (QCP) in accordance with SOW requirements.
• Define inspection methods, frequencies, performance metrics, and reporting processes.
• Conduct and oversee recurring inspections of PSO performance and post compliance, uniforms, equipment, and certifications, timekeeping, personnel files and training records.
• Ensure inspections are announced and unannounced, covering all posts and personnel on a recurring basis.
• Utilize inspection tools and systems (e.g., Heliaus or equivalent) for real-time documentation and reporting.
• Coordinate and communicate with Contract Manager, supervisory staff, client COR, and PSOO.

Job description

Allied Universal is seeking a QA/QC Manager to develop, implement, and oversee the Quality Control Program for PSO contracts. The role ensures compliance with SOW and federal standards through inspections, audits, reporting, and continuous improvement initiatives.

The position requires expertise in tracking deficiencies, corrective actions, and documentation, with close collaboration to contract management and government representatives.