QA Manager (Remote)

Hyatt; Chicago (IL); On-site; USD 99,000 - 128,000; Full time

Benefits offered by this job

Free hotel stays worldwide

Flexible schedule

Headspace subscription

Family assistance policy

PTO/Insurance/401K benefits

Job summary

Hyatt is seeking a Manager of QA to join the Global Digital and Technology organization in Chicago, leading the mobile apps testing for Hyatt Guests and colleagues. The role focuses on establishing QA standards, hands-on development collaboration, and building automation-first strategies to maximize IT investments.

The ideal candidate has extensive experience in mobile testing, Agile practices, and CI/CD tooling like Jenkins, and will mentor a small team while partnering with product and design

Qualifications

• BS in Computer Science/Information Technology or equivalent.
• 10+ years of experience developing and manually testing database-driven native mobile apps.
• Familiarity with CI/CD tools like Jenkins.
• Demonstrable skills in manual testing methodologies.

Responsibilities

• Collaborate with product/design/dev teams to communicate impacts and gather requirements.
• Develop and establish QA measures and testing standards for new development and enhancements.
• Guide team and manage workload.
• Attend architecture meetings to ensure standards and project needs are met.
• Track multiple test executions and synthesize results.
• Lead technical meetings to reach inter-group consensus.

Skills

Manual testing

Agile

Mobile testing

Education

BS in Computer Science

Tools

Jenkins

Job description

The Opportunity

Hyatt is seeking a Manager, QA to join the Global Digital and Technology organization, working on our mobile applictions team used by our Hyatt Guests and colleagues. In this role, this individual takes a direct hand in the performance of the team as a whole and developing and establishing quality assurance standards and measures for the information technology services within the organization. This is a hands-on/technical role, and this individual will remain directly involved with development efforts including gathering and analyzing data in support of business cases, proposed projects, and systems requirements. This individual will be writing and reviewing manual test plans and scripts for validating defects and fixes in product development, software application development, information systems, and operations systems. The individual will apply proven analytical and problem-solving skills to help validate IT processes through careful manual testing and building automation first strategies in order to maximize the benefit of business investments in IT initiatives. This individual will also utilize manual testing techniques to deliver software to production early and often, with highly reliable procedures. You will be part of a team that is passionate about our purpose, committed to nurturing curiosity and new skills, and building connections across the organization with colleagues, customers, and guests.

Organization- Hyatt Corporate Office

Summary

The Opportunity

Hyatt is seeking a Manager, QA to join the Global Digital and Technology organization, working on our mobile applictions team used by our Hyatt Guests and colleagues. In this role, this individual takes a direct hand in the performance of the team as a whole and developing and establishing quality assurance standards and measures for the information technology services within the organization. This is a hands-on/technical role, and this individual will remain directly involved with development efforts including gathering and analyzing data in support of business cases, proposed projects, and systems requirements. This individual will be writing and reviewing manual test plans and scripts for validating defects and fixes in product development, software application development, information systems, and operations systems. The individual will apply proven analytical and problem-solving skills to help validate IT processes through careful manual testing and building automation first strategies in order to maximize the benefit of business investments in IT initiatives. This individual will also utilize manual testing techniques to deliver software to production early and often, with highly reliable procedures. You will be part of a team that is passionate about our purpose, committed to nurturing curiosity and new skills, and building connections across the organization with colleagues, customers, and guests.

Who We Are

At Hyatt, we believe in the power of belonging and creating a culture of care, where our colleagues become family. Since 1957, our colleagues and our guests have been at the heart of our business and helped Hyatt become one of the best and fastest-growing hospitality brands in the world. Our transformative growth and the addition of new hotels, brands, and business lines can open the door for exciting career and growth opportunities for our colleagues. As we continue to grow, we never lose sight of what’s most important: People. We turn trips into journeys, encounters into experiences, and jobs into careers.

Why Now?

This is an exciting time to be at Hyatt. We are growing rapidly and are looking for passionate changemakers to be a part of our journey. The hospitality industry is resilient and continues to offer dynamic opportunities for upward mobility, and Hyatt is no exception.

How We Care For Our People

What sets us apart is our purpose—to care for people so they can be their best. Every business decision is made through the lens of our purpose, and it informs how we have and will continue to support each other as members of the Hyatt family. Our care for our colleagues is the key to our success. We’re proud to have earned a place on Fortune’s prestigious 100 Best Companies to Work For list since 2013. This recognition is a testament to the tremendous way our Hyatt family continues to come together to care for one another, our commitment to a culture of inclusivity, empathy, and respect, and making sure everyone feels like they belong.

• Annual allotment of free hotel stays at Hyatt hotels globally
• Flexible work schedule
• Work-life benefits including wellbeing initiatives such as a complimentary Headspace subscription, and a discount at the on-site fitness center
• A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption
• Paid Time Off, Medical, Dental, Vision, 401K with company match

Who You Are

As our ideal candidate, you understand the power and purpose of our culture of care, and embody our core values of Empathy, Inclusion, Integrity, Experimentation, Respect, and Wellbeing. You enjoy working with others, are results-driven, and are looking for a variety of opportunities to develop personally and professionally.

The Role

• Is a software craftsperson who values quality over quantity, but you are not a perfectionist.
• Has experience working in agile environments that have embraced DevOps and Continuous Delivery practices.
• Familiar with mobile applications development and testing processes and tools for iOS and Android.
• Likes the challenge of simplifying complex systems, and you always consider the big picture even when acting locally.
• Maintains a positive attitude and a learning/growth mindset. Demonstrates a positive role model to junior team members through direct mentorship and leading by example.
• Demonstrates a commitment to Hyatt core values: respect, integrity, humility, empathy, creativity, and fun.

Position Responsibilities / Essential Functions:

• Work closely with product, design, and development teams to communicate problem impacts and to understand business requirements
• Develop and establish quality assurance measures and testing standards for new development and enhancements
• Provides guidance to subordinates within the latitude of established company policies. Ability to analyze workflow; delegate projects to team members to meet department goals. Effectively manage team workload.
• Attends architecture meetings to ensure projects meet standards and that architecture adequately meets project needs.
• Works with leadership to identify and resolve enterprise-level issues with technology and process, especially related to product test coverage and effectiveness.
• Communicate cross-functionally across management levels test progress, test results, and quality of application changes
• Track multiple test executions simultaneously and synthesize results
• Ability to work with minimal supervision and to direct and improve a small team. Assumes team level responsibilities and identifies and resolves in-depth needs.
• Works with product and design leads to help stakeholders translate ideas into technical solutions.
• Organizes and leads technical meetings to reach inter-group consensus, when necessary
• Demonstrate a commitment to Hyatt core values

Qualifications

Experience Required:

• 10+ years of experience developing and manually testing database-driven, native mobile apps.
• BS in Computer Science/Information Technology or equivalent combination of technical education and work experience.
• Familiarity with continuous integration and deployment tools like Jenkins
• Demonstrable skills in manual testing methodologies and practices

Experience Preferred:

• Strong Agile experience preferred in an environment
• Mobile application testing experience strongly preferred
• Preferred candidate is passionate about travel and the Hospitality industry

We welcome you:

Research shows that individuals tend to apply to jobs only if they meet all the listed job qualifications. Unsure if you check every box, but feeling inspired to enhance your career? Apply. We’d love to consider your unique experiences and how you could make Hyatt even better.

The salary range for this position is $98,600 - $128,000. This position is also eligible to earn an annual bonus. The final pay rate/salary offered to the successful candidate will depend on experience, skill level and other qualifications for the role, as well as the location of the performance of work. Pay for the successful candidate will meet local requirements, including the local minimum wage rate.

We value our relationships with recruitment partners and require that agencies contact us first before submitting any candidates. Hyatt will not be responsible for any fees and obligations associated with unsolicited submissions unless a formal agreement is in place.