Product Manager Customer Data Platform (Remote)

Hyatt; Chicago (IL); On-site; USD 115,000 - 125,000; Full time

Benefits offered by this job

Free hotel stays worldwide

Flexible work schedule

Headspace wellbeing program

Family assistance program

Pay and benefits package

Job summary

Hyatt Hotels Corporation is seeking a Product Manager of the Customer Data Platform (CDP) to join the Marketing Technology team in Chicago. You will lead end‑to‑end product development across Global Marketing, World of Hyatt Loyalty, CRM and paid media to transform customer data into actionable insights and personalized experiences.

You will own the product lifecycle, define the roadmap, gather requirements, and work with data engineers, data stewards, and executives to ensure data quality,

Qualifications

• 4+ years of product management experience launching enterprise or consumer software.
• 2+ years with Customer Data Platforms using 1st party data to create customer profiles and building audiences.
• Proven experience working in an agile environment.
• Proven experience shipping products.
• Knowledge of modern data infrastructure and governance.
• Proven ability to navigate difficult situations with competing stakeholder needs across multiple audiences.
• Experience with customer empathy and shaping product direction based on customer needs.
• Excellent organization, communication, and presentation skills.

Responsibilities

• Own end-to-end product lifecycle of the Customer Data Platform, including strategy, roadmap, feature definition, and delivery.
• Lead planning, scoping, and prioritization of projects to achieve goals and outcomes.
• Gather requirements, determine features and priority, write product specs, refine feedback, manage backlog, and ship products quickly.
• Ensure data quality definition, monitoring, alerts and recourse are built into roadmap plans and engineering requirements.
• Define and ensure products meet business SLAs and align with Hyatt policies.
• Represent the team with partners and senior leaders to align resources and prioritization.
• Promote enterprise-wide adoption of the Customer Data Platform.
• Educate teams on the Customer Data Platform and use cases.
• Foster growth of the platform while maintaining quality.
• Some travel may be required.

Skills

PM experience

Agile experience

Cross-functional collaboration

Communication skills

Customer empathy

Education

Bachelor's degree in CS/IT or related

Tools

Jira

ThoughtSpot

Confluence

Job description

Organization - Hyatt Corporate Office

Hyatt Hotels Corporation seeks an enthusiastic Product Manager of Customer Data Platform (CDP) to join our Marketing Technology team. In this role, you will be collaborating closely with the broader Data Product, Marketing, World of Hyatt Loyalty, CRM, Paid Media and Digital teams, where you’ll be instrumental in continuing to make Hyatt a leading hospitality company. You will be part of a team that is passionate about our purpose, committed to nurturing curiosity and new skills, and building connections across the organization with colleagues, customers, and guests.

Who We Are

At Hyatt, we believe in the power of belonging and creating a culture of care, where our colleagues become family. Since 1957, our colleagues and our guests have been at the heart of our business and helped Hyatt become one of the best and fastest-growing hospitality brands in the world. Our transformative growth and the addition of new hotels, brands, and business lines can open the door for exciting career and growth opportunities for our colleagues. As we continue to grow, we never lose sight of what’s most important: People. We turn trips into journeys, encounters into experiences, and jobs into careers.

Why Now?

This is an exciting time to be at Hyatt. We are growing rapidly and are looking for passionate changemakers to be a part of our journey. The hospitality industry is resilient and continues to offer dynamic opportunities for upward mobility, and Hyatt is no exception.

How We Care For Our People

What sets us apart is our purpose—to care for people so they can be their best. Every business decision is made through the lens of our purpose, and it informs how we have and will continue to support each other as members of the Hyatt family. Our care for our colleagues is the key to our success. We’re proud to have earned a place on Fortune’s prestigious 100 Best Companies to Work For® list since 2013. This recognition is a testament to the tremendous way our Hyatt family continues to come together to care for one another, our commitment to a culture of inclusivity, empathy, and respect, and making sure everyone feels like they belong.

• Annual allotment of free hotel stays at Hyatt hotels globally
• Flexible work schedule
• Work-life benefits including wellbeing initiatives such as a complimentary Headspace subscription, and a discount at the on-site fitness center
• A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption
• Paid Time Off, Medical, Dental, Vision, 401K with company match

Who You Are

As our ideal candidate, you understand the power and purpose of our culture of care, and embody our core values of Empathy, Inclusion, Integrity, Experimentation, Respect, and Wellbeing. You enjoy working with others, are results-driven, and are looking for a variety of opportunities to develop personally and professionally.

The Role

As the Product Manager for the Customer Data Platform, you will guide important programs from creation through execution. You will be in a unique position of having multiple teams as your core customers (Global Marketing, The Hyatt Personalization, World of Hyatt Loyalty, Paid Media, Data Product). You will lean on and partner with an accomplished engineering team to ensure that our products meet customer requirements and promote Hyatt’s growth. The ideal candidate will have a strong background in data integration, customer data management, and marketing technology, with the ability to translate business needs into scalable product solutions that enhance customer insights and drive data-driven marketing and sales efforts.

• Work in cross‑functional and agile product pods alongside Data Engineers, Data Stewards, Data Scientists, Machine Learning Engineers, other Product Managers, and executives to improve the experience of guests and customers worldwide
• Own and manage the end-to‑end product lifecycle of the Customer Data Platform, including strategy, roadmap, feature definition, and delivery
• Lead the planning, scoping, and prioritization of projects to achieve all of our goals and outcomes
• Gather requirements, determine features and their priority, write product specs, refine feedback, help write test plans, manage the backlog, and ship products quickly
• Ensure data quality definition, monitoring, alerts and recourse is built into roadmap plans and engineering requirements of each data initiative/product
• Ensure new data or product requirements are in compliance with Hyatt policies and/or corresponding contracts before being passed to engineers
• Define and ensure products meet business SLAs
• Represent the team with partners and senior company leaders to align resources and prioritization
• Promote enterprise‑wide adoption of the Customer Data Platform
• Educate teams on the Customer Data Platform and use cases
• Foster an environment that enables the Customer Data Platform to grow and advance quickly while maintaining a high standard for quality
• Some travel may be required

Qualifications

Experience Required

• 4+ years of experience as a Product Manager with a record of successfully managing, building or launching enterprise or consumer software, applications or business intelligence tools
• 2+ years of experience working with Customer Data Platforms utilizing 1st party data to create customer profiles and building audiences
• Proven experience working in an agile environment
• Proven experience shipping products
• Knowledge of modern data Infrastructure, data governance and related processes
• Proven ability to navigate difficult situations with competing stakeholder needs and across multiple audiences (individual contributors, managers, executives)
• Experience with customer empathy and experience shaping product direction and execution based on customer needs
• Excellent organization, communication, and presentation skills

Experience Preferred

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Experience working with Customer Data Platforms, preferably Amperity
• Experience using Jira, ThoughtSpot, Confluence

The position responsibilities outlined above are in no way to be construed as all‑encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.

The salary range for this position is $115,000 -125,000. This position is also eligible to earn an annual bonus.

The final pay rate/salary offered to the successful candidate will depend on experience, skill level and other qualifications for the role, as well as the location of the performance of work. Pay for the successful candidate will meet local requirements, including the local minimum wage rate.