QA Lead: Quality & Compliance for Developmental Services

Autism Center of Nebraska, Inc.; Omaha (NE); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Hiring Bonus

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) Match

Paid Time Off

Sick Time

Job summary

Autism Center of Nebraska (ACN) in Omaha, NE seeks a dedicated QA Technician to lead quality assurance, regulatory compliance, and investigations across all programs. You will direct QA activities, monitor GERs, and support leadership in improving service quality aligned with state regulations.

The role emphasizes human and legal rights, person-centered practices, and continuous improvement within ACN's leadership team. A Bachelor’s degree and leadership experience are required.

Qualifications

• Bachelor's degree in Human Services or related field.
• Minimum of five (5) years of experience providing direct support to individuals with developmental disabilities.
• Minimum of three (2) years of supervisory or leadership experience.
• Ability to legally work in the United States.
• Ability to pass all required background checks.
• Excellent verbal and written communication skills.
• Ability to attend off-site meetings, trainings, conferences, and events.
• Ability to obtain and maintain required certifications.

Responsibilities

• Direct and oversee agency-wide quality assurance and quality improvement activities.
• Conduct on-site quality assurance reviews of agency programs.
• Oversee DD Service Review Overview processes.
• Complete and monitor Liberty QA Task Analysis Reviews.
• Ensure compliance with state regulations, agency policies, certifications, and contractual requirements.
• Oversee certification review processes to ensure agency-wide compliance.
• Manage and monitor Maximus-related quality assurance requirements and reporting.
• Conduct and oversee internal investigations involving allegations of abuse, neglect, exploitation, or other compliance concerns.
• Review, monitor, and analyze GERs.
• Complete Quarterly GER Trend Reports and identify opportunities for quality improvement.
• Facilitate High GER resolutions and ensure appropriate follow-up actions are completed.
• Facilitate Human and Legal Rights (HLR) Committee meetings and activities.
• Promote and protect the rights of individuals receiving services.
• Ensure person-centered practices and informed choice are consistently upheld throughout the organization.
• Design and administer agency surveys to gather feedback from individuals served, families, guardians, and staff.
• Analyze trends and data to identify opportunities for service improvement.
• Collaborate with program leadership to implement quality improvement strategies.
• Remain current on best practices in developmental disability services and quality management.
• Serve as a member of ACN's leadership team.
• Provide consultation related to individualized habilitation and person-centered supports.
• Keep the Executive Director informed of significant trends, concerns, opportunities, and outcomes.
• Represent ACN on committees, workgroups, community events, and professional organizations.
• Promote a positive image of ACN within the community and among stakeholders.
• Perform other duties as assigned.

Skills

Leadership

Communication

Analytical skills

Organizational skills

Education

Bachelor's degree in Human Services or related field

Job description

Autism Center of Nebraska (ACN) in Omaha, NE seeks a dedicated QA Technician to lead quality assurance, regulatory compliance, and investigations across all programs. You will direct QA activities, monitor GERs, and support leadership in improving service quality aligned with state regulations.

The role emphasizes human and legal rights, person-centered practices, and continuous improvement within ACN's leadership team. A Bachelor’s degree and leadership experience are required.