QA Engineer Product Information

USG; Chicago (IL); Hybrid; USD 80,000 - 110,000; Full time

Job summary

An established industry player is seeking a skilled QA Engineer to enhance its digital customer experience. This role involves designing and executing test plans, ensuring the quality of technology solutions, and collaborating with development teams. With a focus on both manual and automated testing, the ideal candidate will thrive in a hybrid work environment and contribute to continuous improvement in testing processes. Join a company with a rich history of innovation, committed to delivering exceptional customer satisfaction and fostering a culture of integrity and teamwork.

Benefits

Health insurance

401(k)

Pension

Paid time off

Holidays

Performance bonuses

Qualifications

• 10+ years of experience as a QA Engineer or similar role.
• Deep understanding of testing methodologies and tools.

Responsibilities

• Design and execute test plans and cases for software features.
• Perform manual and automated testing to document defects.
• Collaborate with product and development teams for test coverage.

Skills

Testing methodologies

Manual testing

Automated testing

Selenium

Communication skills

Agile/Scrum

Customer experience applications

Education

Bachelor’s degree in Computer Science

Tools

Selenium

Job description

ABOUT US AND OUR DIGITAL CUSTOMER EXPERIENCE JOURNEY

USG is transforming its digital customer experience by upgrading its technology stack, developing new digital platforms, and integrating a best-in-class eCommerce operating model. This initiative aims to deliver an exceptional customer experience across design, planning, and order delivery for customers in the US, Canada, and LATAM.

ROLE SUMMARY

The QA Engineer will ensure the quality and performance of technology solutions by designing and executing test plans, identifying bugs, and collaborating with the development team. The ideal candidate will have a strong background in software testing, test automation, and attention to detail.

USG offers a hybrid work environment based in Chicago, IL, with minimal travel required.

TEAM OVERVIEW

The Product Data and Information Publishing (PIM) team manages product information across systems and websites in the US, Canada, and LATAM. Operating in an agile environment, the team works under a Product Owner and a Technology Lead, with shared goals of delivering industry-leading digital solutions.

KEY RESPONSIBILITIES

1. Design, develop, and execute test plans and cases for software features.
2. Perform manual and automated testing to find and document defects.
3. Review and update test cases to meet quality standards.
4. Conduct regression testing to verify code changes.
5. Create and maintain automated test scripts using tools like Selenium.
6. Analyze test results and report on testing metrics.
7. Ensure adherence to quality standards throughout the development process.
8. Improve testing processes continuously.
9. Collaborate with product and development teams to ensure comprehensive test coverage.

QUALIFICATIONS

Education & Experience

• Bachelor’s degree in Computer Science, IT, or related field.
• 10+ years of experience as a QA Engineer or similar role.

Required Skills

• Deep understanding of testing methodologies, tools, and processes.
• Experience with manual and automated testing, including writing test cases.
• Proficiency with automation tools like Selenium.
• Strong communication and teamwork skills.
• Ability to work independently and handle multiple tasks.
• Experience with customer experience applications.
• Familiarity with Agile/Scrum environments.

Preferred Skills

• Knowledge of Product Information Management (PIM) systems and search engines.
• Experience with website performance testing, especially search and product display.
• Understanding of CI/CD pipelines.

Additional Information

Salary may be adjusted based on experience. USG offers comprehensive benefits including health insurance, 401(k), pension, paid time off, holidays, and performance bonuses. The company has a long-standing history of innovation and quality since 1902, committed to customer satisfaction and core values of integrity, safety, and diversity.