QA engineer (manual) in SaaS platforms

Progress Partners; United States; Remote; USD 60,000 - 90,000; Full time

Benefits offered by this job

Безлимитный отпуск

Бюджет на обучение и развитие

Домашний офис и пособие на здоровье

Job summary

Progress Partners — быстроразвивающаяся технологическая компания, которая строит и масштабирует SaaS и мобильные платформы. Мы работаем удаленно и распределены по часовым поясам, ориентируемся на результат и прозрачность. Ваша работа — обеспечить качество процессов поддержки и тестировать интеграции, чтобы данные двигались без сбоев.

Требуется 3+ года опыта ручного QA, знание Zendesk и опыт тестирования API; приветствуется опыт работы с Twilio и инструментами чтения API-описаний.

Qualifications

• 3+ года опыта в ручном QA или тестировании ПО.
• Опыт работы с Zendesk, Freshdesk, Intercom или Salesforce Service Cloud и их триггерами/автоматизациями.
• Умение тестировать интеграции API между сервисами и документировать результаты.

Responsibilities

• Обеспечивать качество саппорта, потоков и автоматизаций на всех стадиях.
• Воспроизводить реальные сценарии клиентов через Zendesk, Outlook, Gmail и внутренние панели администратора.
• Проверять маршрутизацию звонков в Twilio и корректность триггеров.
• Тестировать интеграции API через Zendesk, Twilio и наш продукт как единую систему.
• Писать понятные и воспроизводимые баг-репорты и сотрудничать с командами разработки.

Skills

Manual QA

Software testing

English communication

Tools

Zendesk

Freshdesk

Intercom

Salesforce Service Cloud

Job description

Описание

Progress Partners is a fast-growing technology company building and scaling next-generation SaaS and mobile platforms. We blend creativity with data-driven execution to ship high-impact products, including AI-powered tools, productivity platforms, and workflow software, used by millions of people in more than 160 countries.

Задачи

Own the quality of our support flows, funnels and automations end to end, catching issues before they reach customers or agents. Reproduce real customer scenarios across Zendesk, Outlook, Gmail and our in-house admin panels, confirming that emails arrive, tickets are created and triggers fire as expected. Validate phone number routing and call flows in Twilio, so every customer reaches the right person the first time. Test API integrations across Zendesk, Twilio and our product as one connected system, not as isolated features, so data moves reliably between them. Turn findings into fixes by writing clear, reproducible bug reports and working with the people who build and maintain our tools.

Требования

3+ years of experience in manual QA or software testing. Hands-on experience with Zendesk, or a comparable support CRM such as Freshdesk, Intercom or Salesforce Service Cloud, including its triggers, automations and workflows. Proven experience testing API integrations that span multiple services, not only single product features. A methodical, detail-oriented approach to designing test scenarios and documenting results. Strong written and verbal communication in English and the ability to work autonomously in a remote, async environment. Comfort with ownership, transparency, and a results-driven mindset. Будет плюсом: Experience with Twilio or other telephony and call-routing platforms; Familiarity with API testing tools such as Postman, and comfort reading API docs, JSON payloads and logs; A background working in or closely alongside a customer support team

Условия

We’re fully remote and distributed across time zones. We default to async, communicate in writing, and trust people to deliver outcomes, not log hours. Decisions are transparent, ownership is clear, and your work is visible from day one. Remote-first: Live and work wherever you're happiest and most productive. No relocation, ever. Flexible hours: we measure outcomes, not time spent at a desk. A small, senior, collaborative team where your work is visible and your decisions matter. The chance to build products used by millions of people across 160+ countries.

• Unlimited PTO: take the time you need to rest, recharge, and do your best work.


• Learning & development budget: courses, books, conferences, certifications, whatever helps you grow.


• Home office & wellness allowance: a dedicated budget to set up your workspace and support your health.