QA Customer Service Representative

Dave Jones, LLC; Madison (WI); On-site; USD 32,000 - 36,000; Full time

Benefits offered by this job

Health Plan

Retirement Plan

Life Insurance

Paid Time Off

Family Leave

Disability

Training & Development

Wellness Resources

Job summary

Dave Jones, LLC in Wisconsin is seeking a QA Customer Service Representative to be the first contact for General Contractors and Builder customers within our Quality Assurance Segment. You will provide accurate information about services and guide customers through requests while building trust with clients.

This full-time role runs Monday to Friday, 7:00 AM to 3:30 PM. The ideal candidate has a high school diploma or equivalent, strong communication skills, and experience in customer service;

Qualifications

• High School Diploma or Equivalent
• Previous customer service experience preferred
• Strong communication and interpersonal skills
• Proficient in Microsoft Office Suite and CRM software
• Ability to work in a fast-paced environment

Responsibilities

• Answer customer inquiries via phone, email, and builder portals with professionalism and courtesy.
• Provide accurate information regarding services and assist customers in placing requests.
• Resolve customer complaints and issues in a timely manner to enhance customer satisfaction.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with various departments to provide seamless service.
• Coordinate with our service technicians to ensure first call completion success

Skills

Communication skills

Interpersonal skills

Customer service

Education

High School Diploma or Equivalent

Tools

Microsoft Office Suite

CRM software

Job description

AtDaveJones,we’renotjustafull-servicemechanicalsubcontractor—we’reateamdedicatedtobuildingcareersthatthrive.Wespecializeinplumbing,heating,cooling,electrical,andfiresprinklerinstallationsforresidentialandcommercialprojects!WealsoofferacompleteservicedepartmentforSouthernWisconsincapableofhandlingprojectsofanysize!

OurCoreValues—CustomerFocused,Excellence,Family,ForwardThinking,GivingBack,andWorkHard,PlayHard—driveeverythingwedo.Ifyou'rehumble,hungry,andsmart,andyou'relookingtogrowinanexcitingnewconstructionenvironment,wewantyouonourteam.JoinusatDaveJones,whereyourcareercanreachnewheightswhileworkingonprojectsbigandsmall.

POSITION DESCRIPTION:

As aQA Customer Service Representativeat Dave Jones, you will be the first point of contact for our valued General Contractors and Builder customers within our Quality Assurance Segment. You’ll play a crucial role in ensuring customer satisfaction by providing excellent support and information concerning our services. Your effective communication and problem-solving skills will help build trust and relationships with our clients.

COMPENSATION:

• Hourly wage is set between $23.00 and $26.00 per hour, dependent on experience.

ESSENTIAL JOB DUTIES AND RESPONSIBILITES:

• Answer customer inquiries via phone, email. and builder portals with professionalism and courtesy.
• Provide accurate information regarding services and assist customers in placing requests.
• Resolve customer complaints and issues in a timely manner to enhance customer satisfaction.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with various departments to provide seamless service.
• Coordinate with our service technicians to ensure first call completion success

SCHEDULE:

• Monday - Friday
• 7:00AM - 3:30PM

• High School Diploma or Equivalent
• Previous customer service experience preferred
• Strong communication and interpersonal skills
• Proficient in Microsoft Office Suite and CRM software
• Ability to work in a fast-paced environment

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development
• Wellness Resources