Administrative Coordinator

Department-of-Finance; New York (NY); Hybrid; USD 65,000 - 90,000; Full time

Job summary

NYC Department of Finance is seeking a Staff Analyst to contribute to compliance and quality assurance within the Property Division. The role focuses on reviewing Primary Residence Verification, exemption processing, and data-driven decision support.

The candidate will develop SOPs, liaise with legal on unresolved decisions, and assist with high-volume inquiries, with potential remote work up to two days per week.

Qualifications

• Master's degree in economics, finance, accounting, business or public administration.

Responsibilities

• Develop familiarity with Non-Primary Residence Surcharge rules and verify PRV submissions.
• Lead data collection and analysis to create SOPs for PRV determinations.
• Provide support to unit and agency staff for public inquiries and timely communication.
• Respond to complex data reporting requests and generate reports using corporate systems.

Skills

Property Valuation knowledge

Familiarity with exemption processing

Familiarity with computer software and

Above average written communication

Education

Master's degree in economics/finance/accounting/public administration

Bachelor's degree + 2 years related experience

Associate degree + 4 years related experience

High school diploma + 6 years related experience

Education/experience combination per equivalency

Tools

Microsoft Office Suite

Exemption processing software

General purpose programming knowledge

Job description

IMPORTANT NOTE: CANDIDATES MUST HAVE A PERMANENT STAFF ANALYST CIVIL SERVICE TITLE OR ARE PERMANENT IN A COMPARABLE CIVIL SERVICE TITLE ELIGIBLE FOR A 6.1.9 TITLE CHANGE.

PLEASE INCLUDE YOUR EMPLOYEE IDENTIFICATION NUMBER (EIN) WHEN APPLYING AND INDICATE IN YOUR COVER LETTER YOUR PERMANENT CIVIL SERVICE TITLE.

NYC Department of Finance (DOF) is responsible for administering the tax revenue laws of the city fairly, efficiently, and transparently to instill public confidence and encourage compliance while providing exceptional customer service.

DOF’s Property Valuation and Tax Mapping is responsible for valuing more than one million properties in the city and overseeing assessments and valuations in a fair and equitable manner. The valuations enable the efficient and effective collection of property tax revenues for New York City.

THE PROPERTY DIVISION’S COMPLIANCE AND QUALITY ASSURANCE UNITS, SERVE AS INDEPENDENT FUNCTIONS THAT PROMOTE QUALITY ASSURANCE, CONSISTENCY, AND INTEGRITY IN PROPERTY VALUATION, PROPERTY EXEMPTIONS, AND THE ADMINISTRATION OF THE NON-PRIMARY RESIDENCE SURCHARGE. The units also assist with Primary Residence Verification (PRV) exemption requests submitted by property owners who disagree with DOF determination regarding PRV eligibility and subsequently the surcharge levy.

THE OVERALL GOAL IS TO ENSURE THE ACCURACY AND THE INTEGRITY OF THE ASSESSMENT ROLE, INCLUDING MATTERS RELATED TO THE NON-PRIMARY RESIDENCE SURCHARGE; PROMOTE THE CONSISTENT APPLICATION OF POLICIES AND PROCEDURES BY ASSESSORS AND PROCESSORS; FOSTER TRANSPARENCY, ACCOUNTABILITY, AND INTEGRITY THROUGHOUT THE ASSESSMENT PROCESS; AND PROVIDE RECOMMENDATIONS TO IMPROVE OPERATIONS, TRAINING, RESOURCE DEVELOPMENT, AND BUSINESS PROCESSES.

Reporting to the Senior Director of Compliance and Quality Assurance, the selected candidate’s duties and responsibilities will include, but are not limited to the following:

• Develop familiarity with Non-Primary Residence Surcharge rules related to Trusts, Life Estate Trusts, and Limited Liability Corporations. Review Primary Residence Verification Appeal submissions to ensure required documentation is provided and conduct factchecking of signed Affidavits to verify signature validity.
• Develop familiarity with reviewing homestead exemption records in other states to verify primary residence eligibility.
• Lead the collection and analysis of data and decision criteria to develop and maintain Standard Operating Procedures for Primary Residence Verification Appeal determinations. Update procedures as needed and serve as the unit’s liaison with DOF Legal on unresolved or emerging categorical decisions related to Primary Residence Verification.
• Provide support to designated representatives within the unit and agency to ensure accurate and timely communication with the public and property owners regarding Non-Primary Residence Surcharge rules. Assist in addressing questions, resolving issues, and ensuring inquiries are addressed in a timely manner.
• Respond to complex data reporting requests from various Property Division units within tight deadlines. Develop and generate reports using PTS and other computer systems to support data inquiries, analysis, and the dissemination of results.
• Improve and increase data availability for management and Quality Assurance staff by assisting with data parcel clean-up, identifying and implementing additional data sources for use with valuation and exemptions processing. Working to consolidate and streamline data sources and reports.

Additional Information:

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

This position may be eligible for remote work up to 2 days per week, pursuant to the Remote Work Pilot Program agreed between the City and the Collective Bargaining Unit representing employees serving in the civil service title.

STAFF ANALYST - 12626

Minimum Qualifications

A master's degree from an accredited college in economics, finance, accounting, business or public administration, human resources management, management science, operations research, organizational behavior, industrial psychology, statistics, personnel administration, labor relations, psychology, sociology, human resources development, political science, urban studies or a Juris Doctor degree from an accredited law school; or

A baccalaureate degree from an accredited college and two years of satisfactory full- time professional experience working in one or a combination of the following areas: working with the budget of a large public or private concern in budget administration, accounting, economic or financial administration, or fiscal or economic research; in management or methods analysis, operations research, organizational research or program evaluation; in personnel or public administration, recruitment, position classification, personnel relations, labor relations, employee benefits, staff development, employment program planning/administration, labor market research, economic planning, social services program planning/evaluation, or fiscal management; or in a related area.

An associate degree or completion of 60 semester credits from an accredited college and four years of satisfactory full-time professional experience as described in "2" above.

A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and six years of satisfactory full-time professional experience as described in "2" above.

A combination of education and/or experience equivalent to “1”, “2”, “3”, or “4” above. College education may be substituted for professional experience at the rate of 30 semester credits from an accredited college for one year of experience. However, all candidates must have a high school diploma.

Preferred Skills

• Above average written communication skills.
• Intermediate to advance experience with Microsoft Office Suite Programs.
• Familiarity with Property Valuation and Exemption Processing.
• Familiarity with Computer Software programs and programming language.

55a Program

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.