Senior Internal Controls & QA Analyst

Bank of America; Riverside (OH); On-site; USD 70,000 - 120,000; Full time

Benefits offered by this job

Discretionary incentive eligible

Benefits eligible

Job summary

Bank of America in Riverside, RI is seeking a professional to drive internal control discipline and operational excellence within a LOB or Enterprise Control Function. You will provide analytical and administrative support to drive adherence to enterprise-wide standards.

Responsibilities include monitoring and testing controls, implementing QA practices, conducting quality inspections, and reporting results.

Qualifications

• Strong analytical, problem-solving, and organizational skills with the ability to manage multiple priorities and deadlines.
• Experience supporting governance, operational, risk, or control-related processes.
• Strong written and verbal communication skills with the ability to effectively engage with managers, business partners, and senior stakeholders.
• Demonstrated ability to work independently, exercise sound judgment, and manage time-sensitive deliverables with minimal supervision.
• Proficiency in Microsoft Excel and other Microsoft Office applications.
• Ability to independently troubleshoot, identify, elevate, and resolve issues while maintaining a strong control and risk mindset.

Responsibilities

• Oversees the design and effectiveness of the risk and control environment to support Client Operational Services and ensure adherence to enterprise-wide standards.
• Supports the monitoring and testing of controls by evaluating data to identify issues and control improvements for remediation.
• Implements optimized controls and enhanced Quality Assurance (QA) practices to support business continuity efforts.
• Conducts and coordinates quality inspection reviews to enhance employee performance and control effectiveness.
• Performs QA activities including executing on controls, managing cases, and reporting results.
• Executes initiatives by identifying areas of potential testing automation, procedural updates, thematic trends, test script updates, and coaching opportunities to enhance QA program success.
• Supports the overall management of and research required for regulatory exams, internal audits, and other monitoring and inspection reviews and evaluates data and information relevant to inspection metrics to support governance activities for dashboard reporting.

Skills

Controls Management

Issue Management

Monitoring, Surveillance, and Testing

Quality Assurance

Risk Management

Analytical Thinking

Attention to Detail

Critical Thinking

Problem Solving

Written Communications

Decision Making

Innovative Thinking

Prioritization

Recording/Organizing Information

Research

Education

Bachelor’s degree in Accounting, Finance, Business, Information Systems, or related field

Job description

Bank of America in Riverside, RI is seeking a professional to drive internal control discipline and operational excellence within a LOB or Enterprise Control Function. You will provide analytical and administrative support to drive adherence to enterprise-wide standards.

Responsibilities include monitoring and testing controls, implementing QA practices, conducting quality inspections, and reporting results.