Loan Operations QA & Controls Specialist

Bank of America; Plano (TX); On-site; USD 65,000 - 90,000; Full time

Job summary

Bank of America seeks an analyst to execute internal control discipline and QA within a Line of Business or Enterprise Control Function. The role emphasizes data gathering, control testing, and remediation to uphold enterprise standards.

Responsibilities include supporting monitoring, QA practices, and governance reporting, with experience in loan servicing, mainframe systems, and Excel/Word/PowerPoint proficiency expected.

Qualifications

• Intermediate accounting skills.
• 1–2 years of experience in loan or account administrator/processor, Commercial/wholesale lending preferred.
• Effective communication skills (listening, verbal and written).
• Working knowledge of Microsoft Excel, Word, PowerPoint with dual screens.

Responsibilities

• Assess the design and effectiveness of the risk and control environment to support Client Operational Services and ensure adherence to enterprise-wide standards.
• Provide administrative support for the monitoring and testing of controls by gathering and organizing data to identify issues and control improvements for remediation.
• Comply with controls and QA practices to support business continuity efforts.
• Conduct and coordinate quality inspection reviews to enhance employee performance and control effectiveness.
• Performs QA activities including executing on controls, managing cases, and reporting results.
• Supports initiatives by identifying potential procedural updates, test script updates, and data discrepancies to enhance QA program success.
• Supports operational research required for regulatory exams, internal audits, and other monitoring and inspection reviews and captures data and information relevant to inspection metrics to support governance activities for dashboard reporting.

Skills

Intermediate accounting

Loan administration experience

Effective communication

Microsoft Excel

Microsoft Word

PowerPoint

Education

College degree

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Mainframe

Job description

Bank of America seeks an analyst to execute internal control discipline and QA within a Line of Business or Enterprise Control Function. The role emphasizes data gathering, control testing, and remediation to uphold enterprise standards.

Responsibilities include supporting monitoring, QA practices, and governance reporting, with experience in loan servicing, mainframe systems, and Excel/Word/PowerPoint proficiency expected.