QA Complaints Analyst

QRC Group; Gurabo (PR); On-site; USD 42,000 - 66,000; Full time

Job summary

Zohorecruit in Gurabo, Puerto Rico is seeking a QA Complaints Analyst to establish and maintain quality assurance programs, procedures, and controls while ensuring product quality systems are continually measured for improvement. The role requires handling complaints, data analysis, and collaboration with cross-functional teams.

Ideal candidates hold a bachelor’s degree with 2–4 years of related experience and are fluent in English and Spanish, enabling effective investigations and reporting

Qualifications

• Bachelor’s degree or equivalent in a related field.
• 2–4 years of professional experience.
• Experience with quality investigations and complaint handling is highly preferred.
• Bilingual proficiency in English and Spanish.

Responsibilities

• Monitors and tracks all sources of quality detractors using the service and complaint databases.
• Ensures compliance with company policies, procedures, quality standards, safety and environmental regulations.
• Develops solutions to database problems of moderate scope and complexity.
• Writes and assists others in writing standard operating procedures.
• Generates and identifies significant trends and reports them to management and cross-functional teams.
• Provides advanced technical assistance in information mapping technology.
• Supports product review and release functions.
• Generates moderately complex statistical summaries.
• Supports good manufacturing practice auditing.

Skills

Quality investigations

Complaint handling

Bilingual English/Spanish

Education

Bachelor’s degree

Job description

Gurabo, Puerto Rico | Posted on 10/07/2026

We are seeking a QA Complaints Analyst to establish and maintain quality assurance programs, procedures, and controls while ensuring that product performance and quality system elements are continuously measured to support improvement initiatives.

Duties & Responsibilities:

• Monitors and tracks all sources of quality detractors utilizing the service database and complaint database.
  
• Ensures compliance with company policies, procedures, and quality standards; as well as safety and environmental regulations.
  
• Develops solutions to database problems of moderate scope and complexity.
  
• Writes and assists others in writing standard operating procedures.
  
• Generates and identifies significant trends.
  
• Regularly reports them to management and appropriate cross functional teams.
  
• Provides advanced technical assistance in the use of information mapping technology.
  
• Provides support to product review and release functions.
  
• Generates moderately complex statistical summaries.
  
• Provides support to good manufacturing practice auditing.
  

Requirements

• Bachelor’s degree or equivalent (related field).
  
• 2–4 years of related professional experience.
  
• Experience with quality investigations and complaint handling is highly preferred.
  
• Bilingual proficiency in English and Spanish.