QA Call Center Auditor – Collections Compliance & Performance

Lobel Financial Corp; Anaheim (CA); On-site; USD 42,000 - 65,000; Full time

Job summary

Lobel Financial Corp. is seeking a detail-oriented QA Specialist to support our auto finance collections team. This role focuses on monitoring collector interactions with customers and third parties through live and recorded calls to ensure compliance and effective collection techniques.

You will assign ratings, document findings, and contribute to process improvements. The ideal candidate has 1–3 years in collections or related fields, strong attention to detail, and solid communication skills.

Qualifications

• Education: High School or GED required; associate or bachelor’s in finance or related field preferred.
• 1–3 years of experience in collections, customer service, call center operations, loan servicing, QA, or related field is preferred.
• Strong attention to detail and ability to evaluate interactions objectively and consistently.
• Clear written and verbal communication skills.
• Ability to organize priorities, meet deadlines, and stay composed in fast-paced environments.

Responsibilities

• Review live and recorded calls to evaluate collector interactions with customers and third parties.
• Assess compliance with applicable laws, regulations, and internal policy requirements.
• Evaluate the effectiveness and professionalism of collection techniques.
• Complete evaluations, assign performance ratings, and document findings within deadlines.
• Communicate findings and trends to management clearly.
• Escalate significant compliance concerns or collection issues immediately.
• Notify management of issues or delays affecting workflows or timelines.
• Use Word and Excel to complete assignments, reporting, and documentation.
• Support projects to improve departmental efficiency and performance.

Skills

Attention to detail

Communication skills

Time management

Learning agility

Education

High School or GED

Associate or Bachelor’s in finance or related field preferred

Tools

Microsoft Word

Microsoft Excel

Job description

Lobel Financial Corp. is seeking a detail-oriented QA Specialist to support our auto finance collections team. This role focuses on monitoring collector interactions with customers and third parties through live and recorded calls to ensure compliance and effective collection techniques.

You will assign ratings, document findings, and contribute to process improvements. The ideal candidate has 1–3 years in collections or related fields, strong attention to detail, and solid communication skills.