QA Call Center Auditor—Collections Compliance

Lobel Financial Corp; Anaheim (CA); On-site; USD 55,000 - 75,000; Full time

Job summary

Lobel Financial Corp in California is seeking a detail-oriented Quality Assurance (QA) Specialist to monitor collector interactions and ensure compliance with applicable laws and internal policies. You will review live and recorded calls, assign performance ratings, and document findings to support a fast-paced auto finance collections team.

The role emphasizes collaboration, clear communication with management, and participation in projects that improve workflows and overall performance.

Qualifications

• Must have strong attention to detail and objectivity.
• Clear written and verbal communication skills.
• Ability to prioritize, meet deadlines, and stay composed in a fast-paced environment.

Responsibilities

• Review live and recorded calls to evaluate collector interactions with customers and third parties.
• Assess compliance with applicable legal, regulatory, and internal policy requirements.
• Evaluate the effectiveness and professionalism of collection techniques.
• Complete evaluations, assign performance ratings, and maintain accurate documentation within established timelines.
• Communicate findings and performance trends clearly to management.
• Escalate significant compliance concerns or collection-related issues immediately.
• Notify management promptly of issues or delays that may affect workflows or processing timelines.
• Use Microsoft Word and Excel to complete assignments, reporting, and documentation.
• Support projects and tasks that improve departmental efficiency, workflows, and performance.

Skills

Detail-oriented

Communication skills

Organizational skills

Quality assurance

Education

High School Diploma or GED

Associate or Bachelor's in finance or related field (preferred)

Tools

Microsoft Word

Microsoft Excel

Job description

Lobel Financial Corp in California is seeking a detail-oriented Quality Assurance (QA) Specialist to monitor collector interactions and ensure compliance with applicable laws and internal policies. You will review live and recorded calls, assign performance ratings, and document findings to support a fast-paced auto finance collections team.

The role emphasizes collaboration, clear communication with management, and participation in projects that improve workflows and overall performance.