QA Automation Lead — Marketing Campaigns

DoorDash, Inc.; Chicago (IL); On-site; USD 83,000 - 122,000; Full time

Benefits offered by this job

401(k) with employer matching

16 weeks parental leave

Wellness benefits

Commuter benefits match

Paid time off

Job summary

DoorDash is seeking a Senior Associate to expand QA automation for Retention Marketing, shifting from manual to automated QA across all audiences. You will automate ship reviews and scale multivariate QA programs, partnering with Marketing, Engineering and Data Science to define requirements and readiness criteria.

You will also own QA coverage tracking, create SOPs, and build training to help marketing teams adopt new QA tools and processes with confidence.

Qualifications

• 3+ years of experience in marketing technology, QA, marketing operations, program management, or a similar operational role at a technology company.
• Experience with QA processes for marketing campaigns (peer review, ship review, sample/multivariate testing) or software QA automation.
• Expertise with Retention Marketing technology platforms (Braze, Salesforce, CDPs, or similar) preferred.
• Demonstrated ability to coordinate cross‑functional projects – defining milestones, managing dependencies, and keeping stakeholders aligned.
• Comfort working with data to track quality metrics and surface insights; experience with dashboards or basic SQL a plus.
• Strong written and verbal communication skills – able to translate technical QA processes into plain language for marketing practitioners.
• Detail‑oriented with a high bar for quality; you notice what's missing before others do.

Responsibilities

• Own and expand DoorDash's QA automation toolkit for Retention Marketing campaigns.
• Lead the transition from manual QA to automated QA across all audiences.
• Automate and streamline the ship review process.
• Design and scale Multivariate QA / Sample Testing programs across DoorDash audiences.
• Partner cross‑functionally with Marketing, Engineering, and Data Science to define QA requirements and operational readiness criteria.
• Track and report on QA coverage, defect rates, and campaign quality metrics.
• Build documentation, SOPs, and training that help marketing teams adopt new QA tools and processes with confidence.

Skills

QA experience

Cross-functional coordination

Data-driven mindset

Strong communication

Tools

Braze

Salesforce

CDPs

Job description

DoorDash is seeking a Senior Associate to expand QA automation for Retention Marketing, shifting from manual to automated QA across all audiences. You will automate ship reviews and scale multivariate QA programs, partnering with Marketing, Engineering and Data Science to define requirements and readiness criteria.

You will also own QA coverage tracking, create SOPs, and build training to help marketing teams adopt new QA tools and processes with confidence.