QUALITY ASSURANCE COORDINATOR WY

VOA Northern Rockies

Sheridan (WY)

On-site

USD 45,000 - 55,000

Full time

14 days+

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Benefits offered by this job

Opportunities for professional development

Mentorship and coaching programs

Job summary

A community service organization is seeking a Quality Assurance Coordinator to ensure compliance and quality across its programs. The role requires effective communication skills, attention to detail, and at least a high school diploma with relevant experience. This full-time position offers opportunities for professional development in a supportive environment.

Qualifications

4+ years of administrative, data, case management, or compliance experience for high school diploma holders.
3+ years of administrative, data, case management, or compliance experience for bachelor’s degree holders.

Responsibilities

Conduct reviews of client case files to verify eligibility and documentation accuracy.
Monitor compliance with federal, state, and local requirements.
Support program teams in audits and regulatory reviews.
Generate compliance reports and track trends.

Skills

Excellent verbal and written communication skills

Excellent organizational skills

Strong ability to identify errors

Ability to manage multiple priorities

Proficient with Microsoft Office Suite

Education

High School Diploma

Bachelor’s degree

Job description

Join to apply for the QUALITY ASSURANCE COORDINATOR WY role at VOA Northern Rockies

This job description outlines the responsibilities, qualifications, and expectations for the Quality Assurance Coordinator role.

Description

Quality Assurance Coordinator

Classification: Exempt

Reports to: Quality Assurance Program Manager

Date: October 2025

Each day at Volunteers of America, we strive to exemplify Servant Leadership and our cultural values of Communication, Compassion, Integrity, Respect, and Excellence. We are committed to providing opportunities that help staff grow and enhance their skill sets, including on-the-job training, professional development, coaching, and career pathways to promote advancement within the organization.

Summary/Objective

The Quality Assurance (QA) Coordinator is responsible for supporting the organization’s compliance and quality assurance functions across programs and services. This role ensures that operations consistently adhere to internal policies, external regulations, and established quality standards. The QA Coordinator will conduct file reviews, monitor data integrity, support database transitions, and provide technical assistance to staff. While a primary focus will be the Supportive Services for Veteran Families (SSVF) program, the QA Coordinator is expected to strengthen compliance practices and promote continuous improvement across the organization.

Essential Functions

Conduct regular, detailed reviews of client case files to verify eligibility, documentation accuracy, and timeliness of service entries.
Ensure all services provided comply with federal, state, and local funder requirements as well as internal Standard Operating Protocols.
Identify non-compliance issues or missing documentation and communicate findings with Program Managers and QA leadership.
Support program teams in preparing for audits, monitoring visits, and regulatory reviews.
Verify accuracy and consistency of data across case management systems and reporting platforms.
Assist with system transitions, including transferring records, validating data, and supporting staff with client entry questions.
Generate and maintain compliance reports, tracking trends, and documenting recurring issues.
Provide guidance and training to staff on documentation standards, data entry practices, and compliance expectations.
Assist Program Managers with case file review requests and provide ongoing technical support.
Promote best practices to strengthen staff capacity for accurate reporting and record-keeping.
Support the development, revision, and dissemination of organizational compliance policies and procedures.
Stay informed of evolving funder requirements, program regulations, and internal protocol updates.
Participate in agency-wide quality improvement initiatives and recommend strategies to improve compliance and efficiency.
Maintain confidentiality of all client and organizational information in accordance with federal and agency standards.
Model accountability, ethical conduct, and integrity in all aspects of compliance-related work.

Competencies

Excellent verbal and written communication skills
Excellent organizational skills and keen attention to detail
Strong ability to identify errors, inconsistencies and gaps in documentation
Ability to manage multiple priorities, track data and meet deadlines
Ability to follow procedures, maintain confidentiality and compliance
Proficient with Microsoft Office Suite and basic database/data entry skills
Ability to quickly master technology used in the organization
Ability to work independently as well as part of a team
Extensive knowledge of compliance standards and protocols
Demonstrates servant leadership and alignment with VOA’s cultural values

Supervisory Responsibility

This position has no direct supervisory responsibilities but may serve as a coach and mentor for other positions in the organization.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as laptops, photocopiers, and smartphones.

Physical Demands

The physical demands described here represent those that an employee must meet to perform this job's essential functions successfully. While performing the duties of this job, the employee is regularly required to talk or hear. Specific vision abilities required include close vision and the ability to adjust focus. The position may require lifting files, opening filing cabinets, bending, or standing on a stool as necessary and working at a computer for extended periods.

Position Type/Hours

This is a full-time position. Days and hours are Monday through Friday, 8:00 am to 5:00 pm. Occasional evening and weekend work may be required as job duties demand.

Travel

Minimal travel is expected for this position.

Qualifications

Required Education, Experience, or Eligibility Qualifications
OR
High School Diploma with 4+ years of administrative, data and case management, or compliance experience.

Preferred Qualifications
Bachelor’s degree and 3+ years of administrative, data and case management, or compliance experience.

EEO Statement

Volunteers of America Northern Rockies is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristics. Reasonable accommodations will be provided for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless accommodation would impose an undue hardship. For ADA accommodations, contact 307-672-0475.

Seniority level