PV Analyzer Project Lead & Business Analyst

TechDigital Group; Rahway (NJ); On-site; USD 80,000 - 120,000; Full time

Job summary

An established industry player is seeking a skilled Project Manager and Business Analyst to lead the deployment of a critical application. In this role, you will oversee the operational maintenance of the PV Analyzer, ensuring its successful integration and support post-launch. You'll facilitate key meetings, manage project documentation, and coordinate with various teams to implement changes based on business needs. If you have a strong background in project management and pharmacovigilance, this is an exciting opportunity to make a significant impact in a dynamic environment.

Qualifications

• Experience as a Project Manager and Business Analyst with a focus on PV Analyzer.
• Knowledge of SDLC processes and ability to manage JIRA boards.

Responsibilities

• Lead deployment and operational support for the PV Analyzer application.
• Manage routine meetings and ensure deliverables are approved.

Skills

Project Management

Business Analysis

Pharmacovigilance

JIRA Management

SDLC Knowledge

Tools

JIRA

SNOW

PV-Works

Job description

Position:
Overview:
Customer

· Focused liaison promoting and implementing functional excellence in the CSR role. Provide domestic customer service according to the needs of the Business and Customers.
Provide the Continuous Improvement of the Quality Process by working on Best Practices, Training, and Auditing.

· Customer Service Rep must obtain a thorough working knowledge of the domestic order management system and all applicable policies and procedures.

· Experience in SAP-R3 or equivalent, order entry, pricing, documentation and invoicing is required.

· A thorough understanding of the Quality System and business experience is preferred.

· This position offers the incumbents the opportunity to become proficient in many areas including
various applications of SAP-R3, SharePoint, SalesForce.com .

· The incumbent will work with all levels of the business including, but not limited to, demand and supply planners, market segments, other customer service reps, U.S. plant sites, warehouses, regional contacts, freight forwarders, carriers, and financial contacts to meet customers' needs while maintaining quality standards. Responsibilities include but are not limited to: responding to customer inquiries, utilizing various Business
Unit tracking systems, resolving disputes, issuing credit/debit memos, processing samples/rebates and monitoring sales orders through the order fulfillment process.

· This position will require a thorough understanding of and become actively involved in support of the corporate Sarbanes-Oxley 404 compliance process as it relates to customer service.

Mininmum:
Skills Required :

· Demonstrated proficiency as a Customer Service Representative, beyond call center and/or retail
experience.

· Previous knowledge of the Sales to Cash(STC)/Requisition to Pay (RTP) process is preferred.

· Excellent phone communications and interpersonal skills with multiple functional groups including CSRs, Manufacturing, Supply Chain, Product Management, Sales and Marketing, Finance, Warehouse and Transportation personnel as well as external customer contacts.

· Knowledge of SAP-R3 or equivalent is required. Minimum of 6 months to 1 year of SAP experience which includes placing orders, creating deliverables and invoicing.

· Intermediate to high level Microsoft Excel proficiency is required (including Excel, PowerPoint, and Word). Must be tested in MS Office and include scores.

· Salesforce.com and SharePoint experience is a plus.

· This position requires an ability to adjust with ease to new conditions and personnel and to exhibit the competence and maturity to encourage confidence from Customers, Businesses, Distributors and Subsidiaries.

· Ability to identify areas for improvement and implement change.

Demonstrated skills:

· Multitasking, project management including the ability to translate needs into a workable implementation plan, change management.

· Demonstrated flexibility/adaptability in a dynamic, fast-paced team environment.
Must possess excellent organization skills to provide accurate follow-up, understand inventory management, have the ability to understand the strategic direction of any Business Unit to which they provide customer service support and translate that strategic direction into tactics with their assigned customers.