Pulmonology Practice Director: Patient Experience Lead

1103 Team Member Services; United States; On-site; USD 74,000 - 137,000; Full time

Benefits offered by this job

Medical

Dental

Vision Insurance

Life Insurance

Disability Insurance

PTO from Day One

403-B Retirement Plan

Parental Leave

Career Development

Well-being Resources

Mental Health Resources

Pet Benefits

Job summary

AdventHealth in Brandon, FL, seeks a skilled practice leadership professional to lead physician practice operations and drive patient experience improvements. You will engage physicians and staff, implement performance plans, and ensure quality care standards across a dynamic health system.

The role emphasizes staff development, regulatory compliance, and robust use of dashboards to align with organizational goals. On-site work in a faith-based healthcare setting with opportunities for growth.

Qualifications

• Knowledge of policies and procedures of various physician specialty practices sufficient to direct operations and to provide effective patient care.
• Knowledge of physician professional fee billing practices and principles.
• Knowledge of governmental regulations and compliance requirements.
• Excellent computer skills including Word, Excel, and PowerPoint.

Responsibilities

• Utilizes metrics from the Physician Enterprise Dashboard to ensure practice alignment with goals.
• Engages physicians and staff regularly to educate and ensure compliance with performance expectations in Patient Experience and Employee Engagement.
• Involves physicians in discussions to improve engagement scores based on Physician Engagement Survey results.
• Trains staff in Customer Service to drive high performance through proactive service.
• Supports patient audit processes and reporting, reviewing results and planning corrective actions.
• Manages and evaluates clinical and non-clinical employee performance, including screening, interviewing, and hiring.

Skills

Policy knowledge

Billing knowledge

Regulatory compliance

Microsoft Office

Education

Associate degree

Bachelor's degree

Master's degree

Job description

AdventHealth in Brandon, FL, seeks a skilled practice leadership professional to lead physician practice operations and drive patient experience improvements. You will engage physicians and staff, implement performance plans, and ensure quality care standards across a dynamic health system.

The role emphasizes staff development, regulatory compliance, and robust use of dashboards to align with organizational goals. On-site work in a faith-based healthcare setting with opportunities for growth.