Pulmonology Patient Concierge, Full-Time Day Shift

East Tennessee Children's Hospital; Knoxville (TN); On-site; USD 32,000 - 42,000; Full time

Job summary

East Tennessee Children's Hospital seeks a Patient Service Representative for the Pulmonology department in Knoxville. You will greet patients, register new visits, verify subscriber details, and schedule follow-ups, while maintaining confidentiality and a compassionate presence for families.

The role requires handling calls, routing messages, and supporting staff with efficient clerical tasks in a fast-paced medical office. High school diploma or GED and 1–2 years in healthcare are preferred.

Qualifications

• High School Diploma or GED required.
• 1-2 years in medical office setting preferred.
• Ability to multi-task with patients and families and maintain courtesy.
• Efficient typing, filing, and troubleshooting skills.

Responsibilities

• Answers incoming telephone calls in a courteous and helpful manner.
• Registers new patients and updates scheduling system.
• Retrieves patient charts prior to visit and coordinates with providers.
• Verifies and creates subscriber information in the computer system.
• Copies, files and retrieves medical records as requested.
• Places calls to remind parents of appointment date and time.
• Schedules follow-up appointments and provides any necessary forms for parents.
• Maintains confidentiality of all hospital and patient information.

Skills

Multi-tasking

Typing

Phone support

Customer service

Organizational skills

Troubleshooting

Education

High School Diploma/GED

Job description

East Tennessee Children's Hospital seeks a Patient Service Representative for the Pulmonology department in Knoxville. You will greet patients, register new visits, verify subscriber details, and schedule follow-ups, while maintaining confidentiality and a compassionate presence for families.

The role requires handling calls, routing messages, and supporting staff with efficient clerical tasks in a fast-paced medical office. High school diploma or GED and 1–2 years in healthcare are preferred.