Pulmonary & Sleep Clinic Operations Lead

UCSF Health; San Francisco (CA); On-site; USD 110,000 - 150,000; Full time

Job summary

UCSF Health in San Francisco seeks a Supervisor to oversee mid-level and administrative support staff across Pulmonary Practices, Lung Health, and Sleep Disorders labs. The role emphasizes independent prioritization, diplomacy with faculty and patients, and ongoing process improvements in a complex clinical environment.

The Supervisor will manage staff across multiple Sleep labs, Pulmonary areas, and related programs, and will act as an analyst to the Manager in operations and HR matters.

Qualifications

• Flexibility to orient and work at UCSF Health locations.
• BA or BS or equivalent combination of experience / training.
• Recent ambulatory setting experience.
• Experience navigating insurance portals for authorizations.
• Ability to supervise staff in clinic/center administration and manage multiple priorities.

Responsibilities

• Schedules staff to coordinate daily clinic operations and implements changes to improve efficiency.
• Resolves escalated issues in patient reception, registration, insurance authorizations, scheduling and inquiries.
• Implements quality improvement processes and escalates incidents to leadership.
• Keeps staff informed of procedural changes and participates in regulatory reviews.
• Coaches staff and acts as a resource on patient service guidelines.
• Provides orientation and training to staff and optimizes EMR workflows.
• Ensures IT system access, coordinates IT support and enforces security protocols.
• Oversees facilities coordination and participates in facility rounds.
• Maintains clinic calendars and coordinates monthly rounding.
• Manages revenue-related activities and budget awareness.

Skills

Staff supervision

Operations management

HR knowledge

Regulatory compliance

Customer service

Education

BA/BS or equivalent

Job description

UCSF Health in San Francisco seeks a Supervisor to oversee mid-level and administrative support staff across Pulmonary Practices, Lung Health, and Sleep Disorders labs. The role emphasizes independent prioritization, diplomacy with faculty and patients, and ongoing process improvements in a complex clinical environment.

The Supervisor will manage staff across multiple Sleep labs, Pulmonary areas, and related programs, and will act as an analyst to the Manager in operations and HR matters.