Puerto Rico Service Operations Leader

Adecco; San Juan (PR); On-site; USD 87,822,000 - 118,818,000; Full time

Job summary

Adecco is seeking a Service Area Manager to lead and oversee service operations throughout Puerto Rico. The role directs field service activities, coordinates resources, maintains customer relationships, and ensures safety, quality, and financial objectives are met.

You will work with field service leadership and technicians to optimize workforce utilization, enhance service performance, and develop the local service organization, including recruitment and training when needed.

Qualifications

• Bachelor’s degree in Engineering, Business, Operations, or related field.
• 5+ years of experience in service operations or field service.
• Experience leading technical teams and managing customer relationships.
• Proficient in English and Spanish; valid driver’s license; ability to travel.

Responsibilities

• Lead daily service operations across Puerto Rico.
• Manage and develop field service technicians and supervisors.
• Plan maintenance activities, staffing, resources, and emergency response.
• Build and maintain strong customer relationships.
• Monitor service performance, KPIs, costs, and profitability.
• Coordinate parts, tools, vehicles, subcontractors, and technical resources.
• Ensure compliance with safety, quality, contractual, and regulatory requirements.
• Support recruitment, training, performance management, and team development.
• Identify service opportunities and support business growth.
• Provide regular operational and financial updates to management.

Skills

English and Spanish

Leadership

Communication

Problem solving

Travel readiness

Education

Bachelor’s degree in Engineering, Business, Operations, or related field

Tools

SAP

Job description

Adecco is seeking a Service Area Manager to lead and oversee service operations throughout Puerto Rico. The role directs field service activities, coordinates resources, maintains customer relationships, and ensures safety, quality, and financial objectives are met.

You will work with field service leadership and technicians to optimize workforce utilization, enhance service performance, and develop the local service organization, including recruitment and training when needed.