Publisher Support Representative II

Jobtailor; Birmingham (AL); On-site; USD 42,000 - 57,000; Full time

Job summary

Jobtailor is seeking a detail-oriented Operations Specialist to manage high-volume transactions with accuracy and timeliness in Birmingham, Alabama. You will serve as the primary contact for publisher partners and collaborate with internal teams to ensure smooth order processing and reporting.

You will analyze data across systems, monitor workflows, and support process improvements. The role emphasizes vendor coordination, exception handling, and producing clear reports for decision-makers,

Qualifications

• High school diploma or GED.
• 2+ years of experience in an operational, administrative, customer support, business support, project coordination, financial operations, vendor management, or related role.
• Experience using Microsoft Office applications including Excel, Outlook, and Word.
• Demonstrated success managing multiple priorities, deadlines, and competing demands.

Responsibilities

• Manage high-volume, high-value operational transactions with a focus on accuracy, timeliness, and customer satisfaction.
• Serve as the primary operational contact for assigned publisher partners, developing expertise in their products, pricing models, policies, and business requirements.
• Collaborate with EBSCO's global offices and external vendors to resolve complex order, invoice, payment, and pricing-related issues.
• Research, analyze, and reconcile data across multiple systems to ensure accurate processing and reporting.
• Monitor workflows and identify potential risks, delays, or exceptions requiring action.
• Maintain operational records and update business systems to track order confirmations, invoicing, payments, and account activity.
• Create and distribute reports that support decision-making for internal teams and publisher partners.
• Participate in process improvement initiatives by identifying workflow efficiencies, documenting best practices, and supporting operational excellence.
• Assist with training documentation, standard operating procedures (SOPs), and knowledge-sharing initiatives.
• Contribute to special projects and departmental initiatives that improve scalability, accuracy, and customer experience.

Skills

Operational Management

Data Analysis

Process Improvement

Vendor Management

Microsoft Office Suite

Education

High school diploma or GED

Tools

Excel

Outlook

Word

Job description

• Manage high-volume, high-value operational transactions with a focus on accuracy, timeliness, and customer satisfaction.


• Serve as the primary operational contact for assigned publisher partners, developing expertise in their products, pricing models, policies, and business requirements.


• Collaborate with EBSCO's global offices and external vendors to resolve complex order, invoice, payment, and pricing-related issues.


• Research, analyze, and reconcile data across multiple systems to ensure accurate processing and reporting.


• Monitor workflows and identify potential risks, delays, or exceptions requiring action.


• Maintain operational records and update business systems to track order confirmations, invoicing, payments, and account activity.


• Create and distribute reports that support decision-making for internal teams and publisher partners.


• Participate in process improvement initiatives by identifying workflow efficiencies, documenting best practices, and supporting operational excellence.


• Assist with training documentation, standard operating procedures (SOPs), and knowledge-sharing initiatives.


• Contribute to special projects and departmental initiatives that improve scalability, accuracy, and customer experience.

Requirements

• High school diploma or GED


• 2+ years of experience in an operational, administrative, customer support, business support, project coordination, financial operations, vendor management, or related role


• Experience using Microsoft Office applications including Excel, Outlook, and Word


• Demonstrated success managing multiple priorities, deadlines, and competing demands.

Core Competencies

Demonstrates expertise in managing high-volume operational transactions with a focus on accuracy and customer satisfaction, while effectively collaborating with internal teams and external partners to resolve complex issues and improve processes.

Highest-signal resume keywords

• Operational Management


• Data Analysis


• Process Improvement


• Vendor Management


• Microsoft Office Suite

ATS Optimization Keywords

Hard Skills

• Data Reconciliation


• Order Processing


• Reporting


• Workflow Monitoring