Public Works Administrative Specialist

Gulfshoresal; Bryan (TX); On-site; USD 23,000 - 28,000; Full time

Job summary

City of Bryan is hiring for a non-exempt Administrative/Support position in Public Works and Water Services. Work schedule is Monday–Friday, 8am–5pm, with a hiring pay rate of $17.00–$20.00 per hour depending on qualifications.

The role provides flexible support to Public Works Call Center and Water Services, and may be assigned to either department based on workload. Responsibilities include processing inquiries, payments, entering data and work orders, records management, and procurement

Responsibilities

• Receives and processes inbound inquiries (calls, emails, in-person) from citizens, staff and the public.
• Records and tracks contact details and service needs for follow-up and documentation.
• Processes payments and purchase requisitions with proper documentation.
• Gathers information for bid packages and specifications as needed.
• Composes and edits correspondence, reports, forms, minutes and notices.
• Enters and tracks work orders for Public Works services.
• Communicates status updates to customers regarding work orders.
• Verifies repairs with customers and crews for completion.
• Closes work orders and records hours, materials, and equipment used.
• Maintains department records; scans documents into the Laserfiche system.
• Issues account credits, adjustments, and charges in the utility billing system.
• Assists in procurement of department materials and supplies.
• Operates and monitors the computer-aided radio system.
• Maintains confidentiality of sensitive information.
• Performs related duties and responds promptly to work demands.

Job description

Posting Number: 2026622

FLSA: Non-Exempt

Work Schedule: Monday-Friday; 8am-5pm

Hiring Pay Rate: $17.00-$20.00/hour (depending on qualifications)

Job Summary: Provides flexible customer service, administrative, and operational support to the City of Bryan Public Works Call Center and Water Services Department. Receives and processes citizen calls and service requests related to Public Works services, while also performing administrative and clerical duties in support of Water Services operations. This position serves as a resource that may be assigned to either department based on workload, staffing needs, and operational priorities.

Essential Job Functions:

• Receives and processes incoming calls, emails, or in-person inquiries or service needs from citizens, City staff, other agencies, and the general public.
• Gathers and accurately records all necessary contact information and details regarding the inquiry or service need for appropriate follow-up, record keeping, and documentation.
• Processes payments and purchase requisitions, ensuring proper documentation is provided.
• Compiles information for bid packages and specifications as needed.
• Composes, types, reviews, and/or edits a variety of correspondence, reports, forms, meeting minutes, notices, invitations, and other documents requiring judgment as to content, accuracy, and completeness.
• Enters and tracks work orders for any calls requiring Public Works services.
• Contacts customers regarding status of work orders.
• Verifies the completion of repairs with customers and crews.
• Closes works orders, enters all data including hours worked and equipment and materials used.
• Assists in records management for the department by organizing and maintaining paper and electronic records and files; scans documents into City’s imaging system (Laserfiche). Ensures compliance with records retention guidelines.
• Issues account credits, adjustments, and charges in the utility billing system.
• Assists in the procurement of department materials and supplies.
• Operates and monitors computer aided radio system.
• Maintains the confidentiality of sensitive information.
• Performs related duties as required.
• Responds regularly and promptly to work.