Public Works Admin & Call Center Specialist

City of Bryan; Bryan (TX); On-site; USD 34,000 - 52,000; Full time

Job summary

The City of Bryan is seeking a motivated Administrative/Call Center support specialist to assist the Public Works Call Center and Water Services Department. Responsibilities include handling citizen inquiries, processing payments, and managing records, with flexibility to assist either department based on workload.

Qualifications include a high school diploma or GED and at least two years in a similar role, strong communication skills, and a customer-focused approach.

Qualifications

• Minimum 2 years in a call center or administrative/clerical role.
• High School Diploma or GED plus some business/public/office administration training.
• Equivalent combinations of education and experience may be considered.

Responsibilities

• Receive and process citizen inquiries via phone, email, or in-person.
• Gather and record contact information and details for follow-up and records.
• Process payments and purchase requisitions with proper documentation.
• Assist in records management and scanning into the city imaging system.
• Enter and track work orders; communicate status to customers.
• Prepare reports, correspondence, and documents with accuracy and judgment.
• Maintain confidentiality of sensitive information and ensure compliance with directives.

Skills

Verbal communication

Written communication

Customer service

Organizational skills

Time management

Bilingual Spanish/English

Education

High School Diploma or GED

Tools

Microsoft Word

Excel

Outlook

Job description

The City of Bryan is seeking a motivated Administrative/Call Center support specialist to assist the Public Works Call Center and Water Services Department. Responsibilities include handling citizen inquiries, processing payments, and managing records, with flexibility to assist either department based on workload.

Qualifications include a high school diploma or GED and at least two years in a similar role, strong communication skills, and a customer-focused approach.