Public Web Content Accessibility Analyst – EHRA – Early Career

DIT EBS; Raleigh (NC); Hybrid; USD 71,000 - 106,000; Full time

Job summary

The North Carolina Department of Information Technology Transportation Division seeks a Public Web Content Accessibility Analyst to ensure public digital content meets accessibility standards and compliance.

This Early Career Associate Program is a two-year on-the-job training (OJT) designed for recent graduates or career changers, with potential for a permanent role after program completion, and hybrid remote work within state policy.

Qualifications

• Bachelor's degree in computer science or IT or related field; or an equivalent combination of education and experience.
• Experience evaluating public-facing digital content for accessibility compliance preferred.
• Hands-on accessibility testing with assistive technologies and interpreting automated scans preferred.

Responsibilities

• Conduct manual accessibility testing using assistive technologies and keyboard-only navigation.
• Review automated accessibility scan results and verify issues across public web content.
• Remediate accessibility barriers in Drupal pages, SharePoint content, Power BI dashboards, PDFs, and Office documents.
• Provide clear guidance to content editors on improving accessibility in web and document workflows.
• Maintain automated scanning coverage and track remediation activities.
• Collaborate with NCDIT Transportation Web Systems to resolve accessibility problems.
• Support Communications staff with best practices for accessible content creation.

Skills

Accessibility testing

WCAG 2.1 AA

Public-facing content evaluation

Education

Bachelor's degree in computer science or IT

Associate degree in computer science or IT or related field and 1 year experience

High school diploma with 4 years experience

Tools

Drupal

SharePoint

Power BI

Microsoft Office

Job description

Agency Department of Information Technology Division DIT Transportation Job Classification Title Applications Systems Analyst I (NS) Position Number 60026032 Grade DT07

About Us The N.C. Department of Information Technology (NCDIT) serves as the Technology Center for the State of NC. Services that NCDIT provides reach a client base of state and local government agencies, as well as schools, colleges and universities. NCDIT’s mission is to enable trusted business-driven solutions that meet the needs of North Carolinians. NCDIT provides technology services to state agencies and is charged with closing the digital divide by expanding availability of broadband services and promoting the adoption of affordable, high-speed internet.

Description of Work

Salary Range: $70,528- $105,793 The position is designated Statutory Exempt (EHRA) and is exempt from the State Human Resources Act. This position may be eligible for hybrid remote work in accordance with state policy and the agency’s remote work program but does require weekly onsite work. Any telework will be under the conditions of the state Teleworking Program Policy and the employer may end any teleworking arrangement at any time in the employer's sole discretion.

We currently have an opening for a Public Web Content Accessibility Analyst. The Early Career Associate Program is ideal for recent graduates, early-career professionals, or those looking to transition to a new career seeking broad exposure to state IT operations. The Early Career Associate Program is a two-year on-the-job training (OJT) program designed for individuals with three years or less of professional experience. After gaining exposure to the role through the development process, participants will have the opportunity to be placed in a permanent role based on mutual fit and career goals.

The NC Department of Information Technology Transportation Division is seeking a Public Web Content Accessibility Analyst to help ensure our public facing digital content is usable, accessible, and compliant with federal and state accessibility requirements. In this role at NCDIT, you will support the NCDOT Communications Office by reviewing websites, dashboards, documents, and digital materials to make sure they meet accessibility standards for all North Carolinians. You will work closely with NCDOT Communications and the NCDIT Transportation teams to identify issues, guide and implement remediations, and strengthen accessibility across multiple platforms.

Duties include, but are not limited, to:

• Conduct manual accessibility testing using assistive technologies and keyboard only navigation
• Review automated accessibility scan results and verify issues across NCDOT web content
• Remediate accessibility barriers in Drupal Digital Commons pages, SharePoint content, Power BI dashboards, PDFs, and Microsoft Office documents
• Provide clear guidance to content editors on improving accessibility in both web and document workflows
• Maintain automated scanning coverage and track remediation activities
• Collaborate with NCDIT Transportation Web Systems to resolve technical accessibility problems
• Support NCDOT Communications staff with best practices for accessible content creation
• Assist with accessibility improvements during website updates, redesigns, or new digital content initiatives

Knowledge Skills and Abilities/Management Preferences

The following Management Preferences are not required, but applicants that possess these skills are preferred:

• Working knowledge of WCAG 2.1 AA, ADA Title II, and Section 508 criteria, with demonstrable experience evaluating public-facing digital content for accessibility compliance
• Ability to perform hands-on accessibility testing using assistive technologies (screen readers, keyboard-only navigation) and to interpret automated scan results
• Ability to identify and remediating accessibility issues in websites, PDFs, Microsoft Office files, and data dashboards

Minimum Education and Experience

Some state job postings say you can qualify by an "equivalent combination of education and experience". If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details.

Bachelor's degree in computer science or an IT related field from an appropriately accredited institution, OR Associate degree in computer science or an IT related field or related technical degree from an appropriately accredited institution and one year of experience in business application consulting or development, OR High School or General Educational Development (GED) diploma and four years of experience in business application consulting or development; or an equivalent combination of education and experience.

EEO Statement

The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.

Benefits

• Eligible state employees are entitled to comprehensive benefits, including a variety of leave options, professional development opportunities, insurance, and more.

North Carolina State Government is one of the state’s largest employers, with over 76,000 employees all working toward a common goal: a safer and stronger North Carolina. We are a large organization comprised of various agencies, offices, and universities, each providing important public services. To learn more about the benefits of being a North Carolina state employee, visit the N.C. Office of State Human Resources' website. Permanent, temporary, and time-limited state government jobs can be found from the mountains to the coast. Find your next opportunity today!