Assistant Rate Specialist (Hybrid)

Public Utilities Regulatory Authority; New Britain (CT); On-site; USD 65,000 - 85,000; Full time

Job summary

The Public Utilities Regulatory Authority (PURA) in New Britain, Connecticut, seeks an Assistant Rate Specialist to handle technical analysis and customer service related to regulated utilities. You will resolve consumer complaints, conduct in-depth research, and support public education and outreach programs.

Ideal candidates bring five years of regulatory experience and strong communication skills, with the ability to interpret technical information for non-technical audiences.

Qualifications

• Five (5) years of professional regulatory experience in electric, gas, water, telecommunications, or cable television regulatory matters.
• Strong interpersonal, oral, and written communication skills.
• Ability to utilize computer software.
• Experience working with the public in a regulatory, utility, government, or customer service environment.
• Experience reviewing and interpreting technical or regulatory information and communicating it to non-technical audiences.
• Bachelor's degree preferred

Responsibilities

• The Assistant Rate Specialist performs technical, analytical, and customer service work for Connecticut's Public Utilities Regulation Authority (PURA) in New Britain.
• The role involves resolving consumer complaints about regulated utility services, conducting research on utility matters, and supporting public education and outreach initiatives.
• The position handles billing, rates, service quality, and other utility-related issues while assisting with regulatory proceedings and investigations.

Skills

Interpersonal skills

Oral communication

Written communication

Computer skills

Regulatory interpretation

Education

Bachelor's degree preferred

Job description

The Assistant Rate Specialist performs technical, analytical, and customer service work for Connecticut's Public Utilities Regulation Authority (PURA) in New Britain. The role involves resolving consumer complaints about regulated utility services, conducting research on utility matters, and supporting public education and outreach initiatives. The position handles billing, rates, service quality, and other utility-related issues while assisting with regulatory proceedings and investigations.

Key qualifications

• Five (5) years of professional experience in electric, gas, water, telecommunications, or cable television regulatory matters
• Strong interpersonal, oral, and written communication skills
• Ability to utilize computer software
• Experience working with the public in a regulatory, utility, government, or customer service environment
• Experience reviewing and interpreting technical or regulatory information and communicating it to non-technical audiences
• Bachelor's degree preferred