Assistant Rate Specialist Hybrid #261022-6548AR-001

State of Connecticut; New Britain (CT); Vor Ort; USD 45.000 - 65.000; Vollzeit

Benefits dieser Stelle

Healthy work/life balance

13 paid holidays per year

Professional growth and development

Zusammenfassung

State of Connecticut PURA in New Britain is seeking an Assistant Rate Specialist to join their team. The role covers a range of technical, analytical, and customer service responsibilities related to reviewing and resolving consumer complaints about regulated utility services.

A key part of the position is direct customer service, with communication to customers by telephone, email and other agency channels; the role sits within the Education and Outreach Unit of PURA.

Aufgaben

• The Assistant Rate Specialist performs a range of technical, analytical, and customer service responsibilities related to the review and resolution of consumer complaints and inquiries concerning regulated utility services.
• A significant component of this position is direct customer service and complaint resolution. The Assistant Rate Specialist will communicate directly with customers by telephone, email, and other agency channels; obtain and

Jobbeschreibung

Introduction

The State of Connecticut , Public Utilities Regulation Authority (PURA) is seeking an Assistant Rate Specialist to join their team in New Britain.

What's In It For You

• Visit our new State Employee Benefits Overview page!
• Professional growth and development opportunities
• A healthy work/life balance !
• Thirteen (13) paid holidays each calendar year.

Position Highlights

• The schedule for this position is Monday-Friday, 8:00 AM - 5:00 PM.
• The Assistant Rate Specialist performs a range of technical, analytical, and customer service responsibilities related to the review and resolution of consumer complaints and inquiries concerning regulated utility services. This position is part of the Education and Outreach Unit within the Office of Education, Outreach, and Enforcement.
• A significant component of this position is direct customer service and complaint resolution. The Assistant Rate Specialist will communicate directly with customers by telephone, email, and other agency channels; obtain and