Public Utilities Clerk & Cashier — Front Desk & Billing

City of Portales; Portales (NM); On-site; USD 32,000 - 33,000; Full time

Job summary

City of Portales, New Mexico, is seeking a Utilities Receptionist/Clerk to support the Water Department. This full-time, non-exempt role involves reception duties, processing payments, and providing clerical assistance to ensure accurate utility billing and records.

Responsibilities include handling customer inquiries, posting and reconciling payments, and assisting with meter readings and reports. The position requires strong math, 40 wpm typing, basic MS Office, and a valid NM driver’s license.

Qualifications

• High school diploma or GED required; two years related experience preferred.
• Ability to provide courteous service in sometimes stressful situations.
• Familiarity with general clerical routines: typing and filing.
• Knowledge of financial management systems, taking payments, posting payments, deposits, and reconciliations.
• Ability to sit at a desk most of the day and walk short distances.
• Dexterity, speed, and accuracy in handling tasks.
• Work efficiently despite interruptions and maintain accuracy.
• Good arithmetic skills and ability to follow through on assignments.
• Ability to build effective working relationships with coworkers and other dept. personnel.
• Knowledge of computer operations and basic Microsoft Office (Word/Excel).
• Ability to type at least 40 words per minute.
• Must possess a current New Mexico Driver’s License or be able to obtain one.
• Bi-lingual preferred and helpful.
• Strong interpersonal and communication skills.

Responsibilities

• Take citizen complaints and service requests and route them to the proper department.
• Provide clerical and reception support for the Public Utilities Department.
• Process payments, postings, deposits, and cash handling for multiple city services.
• Assist with AMR records and meter readings.
• Maintain ledgers and respond to inquiries about utility activities and operations.
• Prepare forms and reports for utilities as directed.

Skills

Customer service

Clerical tasks

10-key calculator

Microsoft Office

Typing 40 wpm

Interpersonal skills

Bi-lingual preferred

Driver's license

Financial management knowledge

Education

High school diploma or GED

Tools

10-key adding machine

Job description

City of Portales, New Mexico, is seeking a Utilities Receptionist/Clerk to support the Water Department. This full-time, non-exempt role involves reception duties, processing payments, and providing clerical assistance to ensure accurate utility billing and records.

Responsibilities include handling customer inquiries, posting and reconciling payments, and assisting with meter readings and reports. The position requires strong math, 40 wpm typing, basic MS Office, and a valid NM driver’s license.