Public Transit Mobility & Demand Response Lead

Pasco County, Inc; Florida; On-site; USD 55,000 - 75,000; Full time

Job summary

Pasco County, Inc. seeks a Mobility Coordinator to lead the county's Demand Response programs, ensuring ADA compliance and coordination with agencies and contractors. You will manage funding sources, track performance, and provide professional responses across channels.

Responsibilities include preparing reports for the Board, maintaining records, and serving as a primary escalation point for customer issues while promoting safe, accessible transit services.

Qualifications

• Minimum associate degree with two years' experience in Demand Response operations or administration.
• Ability to prepare program reports and maintain records.
• Knowledge of ADA guidelines and transportation funding programs.

Responsibilities

• Manage funding sources and programs to provide services to eligible clients.
• Ensure ADA compliance and regional mandates.
• Oversee all Demand Response program activities.
• Maintain records, prepare reports, and track service compliance.
• Serve as primary escalation point for complex customer issues.

Skills

Public transportation knowledge

Customer service

Leadership

Data reporting

Communication

Education

Associate degree in Social Science, Business Administration, Management, or related field

Tools

MS Office

Record keeping software

Job description

Pasco County, Inc. seeks a Mobility Coordinator to lead the county's Demand Response programs, ensuring ADA compliance and coordination with agencies and contractors. You will manage funding sources, track performance, and provide professional responses across channels.

Responsibilities include preparing reports for the Board, maintaining records, and serving as a primary escalation point for customer issues while promoting safe, accessible transit services.