Public Transit Demand Response Lead

Pasco Police Department; Florida; Vor Ort; USD 52.000 - 74.000; Vollzeit

Zusammenfassung

Pasco County seeks a Mobility Coordinator to lead Demand Response programs countywide, including municipal services. You will ensure data accuracy, regulatory reporting, and effective customer interactions across channels.

The role requires independent judgement, knowledge of ADA guidelines, and oversight of funding sources. Strong coordination with GoPasco contractors and community partners is essential.

Qualifikationen

• Experience in Demand Response operations and/or administration.
• Knowledge of ADA and related regulations governing public transportation.
• Ability to supervise staff and coordinate with multiple stakeholders.

Aufgaben

• Oversee funding sources and programs to ensure compliant service delivery.
• Ensure ADA compliance and coordination with CTC mandates.
• Manage Demand Response programs and contractor activities.
• Maintain records, prepare reports, and track service compliance.
• Serve as escalation point for complex customer issues and resolutions.
• Monitor KPIs and implement action plans to improve service levels.
• Report Demand Response data to regulatory databases and boards.

Kenntnisse

ADA compliance knowledge

Contractual compliance

Data reporting

Customer communication

Supervisory skills

Public liaison

Ausbildung

Associate degree in Social Science / Business Admin / Management or related field

Tools

MS Office

Data reporting software

Tablet device proficiency

Jobbeschreibung

Pasco County seeks a Mobility Coordinator to lead Demand Response programs countywide, including municipal services. You will ensure data accuracy, regulatory reporting, and effective customer interactions across channels.

The role requires independent judgement, knowledge of ADA guidelines, and oversight of funding sources. Strong coordination with GoPasco contractors and community partners is essential.