Mobility Coordinator

Pasco Police Department; Florida; On-site; USD 52,000 - 74,000; Full time

Job summary

Pasco County seeks a Mobility Coordinator to lead Demand Response programs countywide, including municipal services. You will ensure data accuracy, regulatory reporting, and effective customer interactions across channels.

The role requires independent judgement, knowledge of ADA guidelines, and oversight of funding sources. Strong coordination with GoPasco contractors and community partners is essential.

Qualifications

• Experience in Demand Response operations and/or administration.
• Knowledge of ADA and related regulations governing public transportation.
• Ability to supervise staff and coordinate with multiple stakeholders.

Responsibilities

• Oversee funding sources and programs to ensure compliant service delivery.
• Ensure ADA compliance and coordination with CTC mandates.
• Manage Demand Response programs and contractor activities.
• Maintain records, prepare reports, and track service compliance.
• Serve as escalation point for complex customer issues and resolutions.
• Monitor KPIs and implement action plans to improve service levels.
• Report Demand Response data to regulatory databases and boards.

Skills

ADA compliance knowledge

Contractual compliance

Data reporting

Customer communication

Supervisory skills

Public liaison

Education

Associate degree in Social Science / Business Admin / Management or related field

Tools

MS Office

Data reporting software

Tablet device proficiency

Job description

JOIN OUR TEAM AS A MOBILITY COORDINATOR

Responsible for the management and leadership of all activities associated with the Demand Response programs of a public transportation system serving the entire County, to include the municipalities. Ensures GoPasco Demand Response data is accurately collected and reported to Federal, State and local agencies and funding sources. Work is performed with considerable independent judgement and initiative. This position ensures service levels are met, provides professional responses across multiple channels (telephone, in-person, writing and online), and handling customer inquiries.

General Description

Responsible for the management and leadership of all activities associated with the Demand Response programs of a public transportation system serving the entire County, to include the municipalities. Ensures GoPasco Demand Response data is accurately collected and reported to Federal, State and local agencies and funding sources. Work is performed with considerable independent judgement and initiative. This position ensures service levels are met, provides professional responses across multiple channels (telephone, in-person, writing and online), and handling customer inquiries.

Essential Job Functions

• Manages Federal, State, and local funding sources and programs (IIIB,TD,CARES,ADA) to ensure services are provided to eligible clients in compliance with each program and funding source.
• Ensures GoPasco and its contractors comply with Americans with Disabilities Act (ADA) guidelines and regional Community Transportation Coordinator (CTC) mandates.
• Oversees all activities in relation to all Demand Response programs
• Maintains records, prepare program reports, and track service compliance
• Serves as the primary escalation point for complex customer issues, working to de-escalate situations and find effective, satisfactory resolutions in relation to GoPasco Demand Response funding sources and programs.
• Ensures GoPasco complies with the Americans with Disabilities Act (ADA) of 1990 as described in FTA C 4710.1.
• Provides direction and creates processes and programs that ensure Demand Response trips are scheduled, Monitor demand response and on-demand programs and specialized transit trip execution
• Reviews Key Performance Indicators on Demand Response service levels, efficiencies, timeliness, and safety, then creates and executes action plans to overcome deficiencies.
• Tracks Demand Response data to report to the National Transit Database
• Ensures the proper use, security, economy, and accountability of all equipment and materials utilized by Demand Response
• Prepares reports as required and maintains applicable records and files.
• Assists in duties related to preparation and presentation of data in graphic and/or written form that will be presented to the Board of County Commissioners
• Liaises with the community, external organizations, internal county departments, and other GoPasco personnel.
• Assists in emergency operations and evacuations as assigned.
• Performs other related work as required.

Knowledge, Skills And Abilities

• Knowledge of the policies, procedures, and practices associated with a professional Demand Response service provider.
• Knowledge of the principles and practices of Demand Response contractual compliance.
• Knowledge of ADA and other Federal, State, and local laws, rules, and regulations governing Demand Response operations.
• Knowledge of the community's needs and resources relating to transportation.
• Ability to effectively supervise and maintain good working relationships with employees, the public, and outside organizations.
• Ability to compile and complete reports and maintain records.
• Ability to operate a computer and routine office equipment.
• Ability to research, analyze, assess, and effectively use relevant information to manage Demand Response operations.
• Ability to establish and maintain professional relationships with community leaders, public officials, and agency heads.
• Ability to professionally communicate orally and in writing as a public agency representative.
• Knowledge and basic understanding of the principles and practices of bus maintenance, system security, and safe transit operations.

Minimum Requirements

PHYSICAL ACTIVITIES/WORKING CONDITIONS:

Ability to communicate effectively using verbal, written and visual communication. Ability to lift and move 40 pounds or work with another team member to lift and/or move excessively heavy objects. Ability to frequently climb, bend, stoop, kneel, squat, and stretch. Ability to operate tactile tablet computer devices. Ability to perform moderate to advanced personal computer tasks.

EDUCATION, TRAINING AND EXPERIENCE:

Graduation from an accredited college or university with at least an Associate degree in Social Science, Business Administration, Management, or related field with two (2) years of experience in Demand Response operations and/or administration.

LICENSES, CERTIFICATIONS OR REGISTRATIONS:

Must possess and maintain a valid Florida driver's license.

ADA STATEMENT:

A qualified employee or applicant with a disability may be afforded a reasonable accommodation to perform the essential job functions of a position in compliance with the Americans with Disabilities Act.

DRUG-FREE WORKPLACE:

Pasco County BOCC is a drug-free workplace in accordance with Federal and Florida Law.

EMERGENCY RESPONSE/RECOVERY ACTIVITIES:

All employees will be required to work before, during, or after an emergency. During an emergency, employees may temporarily be assigned to work and perform duties outside the normal scope of their position, location, and work schedule to fit the needs of the County and its citizens.

VETERANS' PREFERENCE:

Under Section 295.07, F.S., chapter SSA-7 Pasco County Caproids to Veterans, that preference in appointment will be given to preference-eligible applicants.

PASCO COUNTY WAS VOTED ONE OF THE NATION'S TOP WORKPLACES FOR 2021