Public Transit Customer Experience Specialist

Flint Hills Area Transportation Agency (aTa Bus); Manhattan (KS); On-site; USD 19,000 - 23,000; Full time

Job summary

Flint Hills Area Transportation Agency (ATA Bus) in Manhattan, KS is hiring a full-time Customer Service Specialist who is friendly, reliable, and service-focused. You will support our mission by helping riders, directing routes, and coordinating with operators and mechanics to keep transit running smoothly.

You will work with standard office tools, handle scheduling, document records, and communicate clearly by phone and computer.

Qualifications

• High school diploma or equivalent and two years of customer service experience.
• Proficiency with Microsoft Office (Outlook, Word, Excel, PowerPoint).
• Strong communication, teamwork, and ability to work independently.
• Excellent written and verbal communication skills.
• Strong organizational skills and attention to detail.
• Ability to multitask and manage time effectively.
• Self-starter with proactive work style.

Responsibilities

• Communicate via radio, phone, and computer to assist Bus Operators and the public.
• Direct and monitor ATA Bus vehicles and routes.
• Report traffic issues and weather conditions.
• Schedule rides and answer questions about services.
• Coordinate with Bus Operators and Mechanics as liaison.
• Maintain records and document files.
• Provide information to internal teams.

Skills

Customer service

Data entry

Phone skills

Interpersonal skills

Time management

Self-starter

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Flint Hills Area Transportation Agency (ATA Bus) in Manhattan, KS is hiring a full-time Customer Service Specialist who is friendly, reliable, and service-focused. You will support our mission by helping riders, directing routes, and coordinating with operators and mechanics to keep transit running smoothly.

You will work with standard office tools, handle scheduling, document records, and communicate clearly by phone and computer.