On-site Transit Customer Experience Specialist

Utah Transit Authority Salt Lake Central Station; Utah; In loco; USD 21.000 - 28.000; Tempo pieno

Descrizione del lavoro

Utah Transit Authority Salt Lake Central Station in Salt Lake City, UT is seeking a Customer Service Associate for a full-time, on-site role. You will assist passengers with routes, schedules, fares, and station services in person and over the phone.

Duties include answering inquiries at customer service counters, responding to concerns, resolving routine issues, and guiding riders through ticketing and payment processes, while maintaining courteous, clear, and timely service.

Competenze

• High school diploma or equivalent required.
• Experience in hospitality or transit environments preferred but not required.
• Strong communication and customer service skills.
• Ability to handle inquiries and resolve routine issues with tact.

Mansioni

• Answer questions about routes, schedules, fares, and station services in person and by phone.
• Provide information at customer service counters and respond to inquiries and concerns.
• Resolve routine issues and guide riders through ticketing and payment processes.
• Monitor station areas for customer needs and maintain accurate records of interactions.
• Collaborate with staff to ensure a safe and efficient environment and deliver courteous, timely assistance.

Conoscenze

Customer service

Communication skills

Phone etiquette

Problem solving

Public-facing environment

Basic computer skills

Team collaboration

Hospitality/transit experience

Formazione

High school diploma or equivalent

Descrizione del lavoro

Utah Transit Authority Salt Lake Central Station in Salt Lake City, UT is seeking a Customer Service Associate for a full-time, on-site role. You will assist passengers with routes, schedules, fares, and station services in person and over the phone.

Duties include answering inquiries at customer service counters, responding to concerns, resolving routine issues, and guiding riders through ticketing and payment processes, while maintaining courteous, clear, and timely service.