Public Transit Coordinator

MediDrive LLC; Denver (CO); On-site; USD 25,000 - 34,000; Full time

Job summary

MediDrive is seeking a Public Transit Coordinator to support integration and optimization of transportation resources within Colorado’s NEMT program. You will serve as a key liaison between members, facilities, healthcare stakeholders, and regional transit providers to ensure safe, reliable transportation when clinically appropriate.

In this role you will promote member independence, improve access to services, ensure regulatory compliance, and drive cost efficiencies through effective use of

Qualifications

• High school diploma or equivalent.
• 1 year of experience in transportation coordination, logistics, or related field.
• Strong communication, organizational and problem-solving skills.
• Proficient in Microsoft Office Suite, including Excel, Word, Outlook, and Teams.
• Valid driver’s license and ability to travel locally.

Responsibilities

• Coordinate with local, regional, and statewide transit agencies to integrate public transportation services into the NEMT program.
• Educate members, caregivers, case managers, healthcare facilities, and community partners on available public transit options and eligibility requirements.
• Coordinate the distribution, tracking, and management of transit passes, vouchers, and fare assistance programs.
• Investigate and resolve transportation-related concerns, complaints, and service issues in a professional manner.
• Collaborate with internal departments and external partners to implement corrective actions and enhance the member experience.

Skills

Communication

Organization

Problem-solving

Data analysis

Time management

Attention to detail

Education

High school diploma

Associate’s degree (preferred)

Tools

Microsoft Office Suite

Excel

Word

Outlook

Teams

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Public Transit Coordinator

Mass Transit Full Time Clerical Denver, CO, US

2 days ago Requisition ID: 1015

Salary Range: $18.00 To $25.00 Hourly

Role Summary

MediDrive is seeking a Public Transit Coordinator to support the integration, coordination, and optimization of public transportation resources within Colorado’s Non-Emergency Medical Transportation (NEMT) program. This position serves as a key liaison between members, facilities, healthcare stakeholders, and regional transit providers to ensure safe, reliable, and cost-effective transportation solutions are utilized when clinically appropriate.

The Public Transit Coordinator is responsible for prompting member independence, improving access to healthcare services, supporting regulatory compliance, and driving transportation cost efficiencies through effective use of fixed-route and public transit options.

Key Responsibilities

Public Transit Coordination & Program Management

• Coordinate with local, regional, and statewide transit agencies to integrate public transportation services into the NEMT program.
• Ensure public transit solutions align with Colorado Department of Health Care Policy & Financing (HCPF) requirements, Medicaid transportation regulations, and MediDrive policies.
• Evaluate transportation requests to identify appropriate opportunities for fixed-route or public transit utilization.
• Educate members, caregivers, case managers, healthcare facilities, and community partners on available public transit options and eligibility requirements.
• Conduct outreach initiatives and informational sessions to increase awareness and utilization of public transportation services.
• Assist members in understanding transit schedules, routes, accessibility accommodations, and fare programs.

Transit Pass & Fare Program Administration

• Coordinate the distribution, tracking, and management of transit passes, vouchers, and fare assistance programs.
• Maintain accurate records and documentation related to transit program participation and utilization.
• Investigate and resolve transportation-related concerns, complaints, and service issues in a professional and timely manner.
• Collaborate with internal departments and external partners to implement corrective actions and enhance the member experience.
• Escalate complex issues as appropriate and oversee resolution through completion.

Performance Monitoring & Reporting

• Build and maintain productive relationships with transit agencies, healthcare organizations, community partners, and other stakeholders across Colorado.
• Participate in meetings, collaborative initiatives, and strategic planning efforts to strengthen transportation access for members.
• Serve as a subject matter resource regarding public transit services and transportation alternatives.

Cross-Functional Collaboration

• Partner closely with Operations, Care Coordination, Clinical Teams, Customer Service, Facilities, and Provider Network to ensure appropriate transportation mode selection and seamless service delivery.
• Support organizational initiatives focused on improving transportation outcomes, operational efficiency, and member satisfaction.

Additional Responsibilities

• Participate in special projects, process improvement initiatives, and organizational committees as assigned.
• Perform other duties consistent with the scope and responsibilities of the position.

Qualifications

Required

• High school diploma or equivalent.
• Minimum of 1 year of experience in transportation coordination, customer service, logistics, dispatching, healthcare operations, call center operations, or a related field.
• Strong communication, organizational, and problem-solving skills.
• Proficiency in Microsoft Office Suite, including Excel, Word, Outlook, and Teams.
• Valid driver’s license and ability to travel locally as needed.

Preferred

• Associate’s degree in Business Administration, Healthcare Administration, Public Administration, Transportation Management, or a related field.
• Experience in Non-Emergency Medical Transportation (NEMT), Medicaid Services, Managed Care, Public Transit Operations, or Healthcare Transportation.
• Knowledge of Colorado Public Transportation Systems and Regional Transit Authorities.
• Familiarity with ADA accessibility requirements and transportation accommodations.

Core Competencies

• Professional communication and relationship management
• Transportation coordination and problem resolution
• Data analysis and performance reporting
• Operational planning and execution
• Regulatory compliance and documentation
• Cross-functional collaboration
• Time management and organization effectiveness
• Critical thinking and decision-making
• Attention to detail and accuracy

You Are

• A problem-solver who is passionate about improving access to care through innovative transportation solutions.
• Comfortable working directly with members and providers to guide transit utilization.
• A strong communicator who can simplify complex transit systems for diverse populations.
• Detail-oriented and organized, with the ability to manage multiple priorities.
• A collaborative team player committed to operational excellence and member experience.