Director of Mobility Transportation

Emergent Health Partners; Ann Arbor (MI); Hybrid; USD 110,000 - 150,000; Full time

Job summary

Emergent Health Partners seeks a strategic leader to oversee transportation operations, budgeting, and vendor management across our service area. The role drives performance metrics, ensures regulatory compliance, and aligns transportation with participant care plans.

The ideal candidate has 3–5 years of healthcare transportation leadership, strong budgeting and contract negotiation skills, and experience with transportation management software.

Qualifications

• Bachelor’s degree in Healthcare Administration, Business Management, Supply Chain/Logistics, or a related field.
• 3–5 years of healthcare transportation operational leadership experience, preference for mobility transportation or managed care.
• Strong budgeting, contract management and financial analysis.
• Ability to lead cross-functional teams and communicate with executive leadership.

Responsibilities

• Negotiate, manage, and maintain contracts with PACE and other providers to ensure service reliability and compliance.
• Analyze departmental budgets, manage operating costs, and support financial strategies.
• Track OTP and appointment acceptance metrics; report insights to leadership.
• Lead departmental strategy, set short- and long-term goals, and align operations with care plans.
• Provide executive oversight across operations within the EHP coverage area.

Skills

Leadership

Analytical & Reporting

Contract Negotiation

Operational Software

Education

Bachelor’s degree in Healthcare Administration/Business/Logistics

Tools

Transportation management software

Job description

As leaders in out-of-hospital emergency medicine, our culture is built on safety, quality, compassion, and professionalism. Whether providing emergency medical services with highly trained EMTs and Paramedics or delivering non-emergency Mobility Transportation, we ensure individuals reach their appointments safely, comfortably, and with dignity.

Key Responsibilities

Strategic Leadership & Financial Stewardship

• Vendor & Contract Management: Negotiate, manage, and maintain updated contracts with PACE and other healthcare providers to ensure service reliability, regulatory compliance, and long-term financial stability.
• Budget & Financial Oversight: Analyze and interpret departmental budgets, manage operational costs, and execute financial strategies that contribute to the organization’s overall fiscal health.
• Performance Metrics & Transparency: Track, produce, and analyze key transportation metrics—including On-Time Performance (OTP) and Appointment Acceptance rates—and regularly report insights to PACE leadership to drive operational transparency and continuous improvement.
• Strategic Planning & Goal Alignment: Lead departmental strategy, establish short- and long-term goals, and run focused leadership and quality assurance meetings across all operations.

Operational Excellence & Resource Management

• Provide executive oversight and support across all operations within the EHP coverage area.
• Monitor driver and vehicle scheduling operations, ensuring efficient routing, shift coverage, and medical appointment transit for participants.
• Participate in operational Interdisciplinary Team (IDT) and transportation/scheduling meetings to align transit services with participant care plans.
• Maintain oversight of fleet management, including vehicle maintenance, repairs, and fleet replacement planning.

Team Oversight & Governance

• Provide direct leadership and direction to transportation supervisors, delegating routine daily administration, hiring, and basic shift scheduling to the supervisor level.
• Maintain final oversight for elevated staff management matters, including complex grievances, severe compliance issues, and final review of key evaluations or corrective actions.
• Ensure departmental adherence to regulatory standards, onboarding requirements, and continuous staff training programs.
• Perform additional leadership duties as needed to support divisional growth and operations.

Knowledge, Skills, & Abilities

Knowledge

• In-depth understanding of healthcare transit operations, regulatory compliance standards, and safety requirements.
• Comprehensive knowledge of operational budgeting, contract management, and financial analysis.

Skills

• Leadership & Strategy: Strong ability to lead supervisory teams, manage cross-functional activities, and align operations with broader organizational goals.
• Analytical & Reporting: Proficient in extracting, analyzing, and presenting data (OTP, acceptance rates, trip volumes) into clear executive summaries.
• Contract Negotiation: Proven skill in vendor management and negotiating terms that balance service quality with cost-efficiency.
• Operational Software: Tech-savvy with proficiency in transportation management software, scheduling tools and reporting platforms.

Abilities

• Ability to read, interpret, and manage operational budgets to drive financial success.
• Ability to foster transparency and build collaborative relationships with executive leadership and external partners.
• Ability to thrive in a fast-paced environment and make sound strategic decisions independently.

Qualifications

• Education: Bachelor’s degree in Healthcare Administration, Business Management, Supply Chain/Logistics, or a related field.
• Experience: Minimum of 3–5 years of healthcare transportation operational leadership experience, with preference given to background in mobility transportation or managed care environment.

Equal Opportunity Employer
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