Public Service Tax Compliance Officer I

State of Vermont; Montpelier (VT); On-site; USD 33,000 - 51,000; Full time

Benefits offered by this job

Health insurance

Paid holidays

Pension plan

Tuition reimbursement

Job summary

The State of Vermont's Department of Taxes in Montpelier is seeking a Tax Collection Officer I to perform tax collection and compliance duties, engage with taxpayers, and develop payment solutions. This role emphasizes careful analysis, clear communication, and sound judgment in a government setting.

Applicants must have debt collection, claims adjustment, or tax-related experience; background checks are required; salary ranges from $23.75 to $36.88 per hour with excellent benefits and a

Qualifications

• One year or more of experience in collection of debts, adjustment of claims, determination of financial responsibility, handling account receivable, negotiating, or investigation of financial background.
• Two years or more of experience in tax preparation or relatable customer service experience.

Responsibilities

• Pursue delinquent tax accounts through telephone, written correspondence, and, when necessary, in-person site visits.
• Negotiate, establish, and monitor formal payment agreements; evaluate settlement options; and, when authorized, consider or waive applicable penalties.
• Provide guidance to taxpayers regarding filing requirements, payment obligations, and the steps needed to achieve and maintain full tax compliance.
• Determine personal liability when applicable, and initiate appropriate enforcement actions, including bank and wage garnishments, property liens, levies, offsets, and other authorized legal remedies.
• Provide taxpayer education and outreach to encourage voluntary compliance, address account discrepancies, and support the timely resolution of delinquent tax matters.

Skills

Curious

Collaborative

Public service

Strong communication

Growth mindset

Job description

The State of Vermont's Department of Taxes in Montpelier is seeking a Tax Collection Officer I to perform tax collection and compliance duties, engage with taxpayers, and develop payment solutions. This role emphasizes careful analysis, clear communication, and sound judgment in a government setting.

Applicants must have debt collection, claims adjustment, or tax-related experience; background checks are required; salary ranges from $23.75 to $36.88 per hour with excellent benefits and a