Senior Tax Collections & Compliance Officer

State of Vermont; Montpelier (VT); Presencial; USD 37 000 - 57 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical + dental (80% State paid)

Paid holidays

FMLI

Retirement plans

Tuition Reimbursement

FSAs

Life Insurance

Wellness program

Public Service Loan Forgiveness

Resumo da oferta

The Vermont Department of Taxes is seeking a Tax Collection Officer III in Montpelier to pursue delinquent accounts, negotiate payment plans, and enforce compliance when needed. You will interact with taxpayers and their representatives, explain filing requirements, and help resolve complex cases.

This role emphasizes judgment, communication, and the ability to work in a sometimes challenging environment, with a strong focus on public service and transparent, fair administration.

Qualificações

• Three (3) years or more of experience in collection of debts, adjustment of claims, determination of financial responsibility, handling accounts receivable, negotiating, or investigation of financial background.
• OR Four (4) years of more of experience in tax preparation or relatable customer service experience.
• Experience in a government tax environment, tax administration, collections, or compliance.

Responsabilidades

• Pursue delinquent tax accounts through telephone, written correspondence, and, when necessary, in-person site visits.
• Negotiate, establish, and monitor formal payment agreements; evaluate settlement options; and, when authorized, consider or waive applicable penalties.
• Provide guidance to taxpayers regarding filing requirements, payment obligations, and the steps needed to achieve and maintain full tax compliance.
• Determine personal liability when applicable, and initiate appropriate enforcement actions, including bank and wage garnishments, property liens, levies, offsets, and other authorized legal remedies.
• Provide taxpayer education and outreach to encourage voluntary compliance, address account discrepancies, and support the timely resolution of delinquent tax matters.

Conhecimentos

Communication skills

Negotiation

Descrição da oferta de emprego

The Vermont Department of Taxes is seeking a Tax Collection Officer III in Montpelier to pursue delinquent accounts, negotiate payment plans, and enforce compliance when needed. You will interact with taxpayers and their representatives, explain filing requirements, and help resolve complex cases.

This role emphasizes judgment, communication, and the ability to work in a sometimes challenging environment, with a strong focus on public service and transparent, fair administration.