Tax Collection Officer II

State of Vermont; Montpelier (VT); Presencial; USD 35 000 - 54 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

80% State paid medical premium and a (

Dental plan for employees and families

12 paid holidays

Resumo da oferta

State of Vermont in Montpelier seeks a Tax Collection Officer II to manage delinquent accounts, negotiate payment plans, and enforce tax obligations. You will advise taxpayers, determine liability, and take appropriate actions to ensure compliance, all within a collaborative government environment.

The role requires experience in debt collection or tax-related customer service, with opportunities for professional growth and competitive benefits.

Qualificações

• Two (2) years or more of experience in collection of debts, adjustment of claims, determination of financial responsibility, handling accounts receivable, negotiating, or investigation of financial background.
• Three (3) years of more of experience in tax preparation or relatable customer service experience.

Responsabilidades

• Pursue delinquent tax accounts through telephone, written correspondence, and in-person site visits.
• Negotiate, establish, and monitor formal payment agreements; evaluate settlement options; and waive penalties when authorized.
• Provide guidance to taxpayers regarding filing requirements, payment obligations, and steps to achieve compliance.
• Determine personal liability and initiate enforcement actions including liens, levies, garnishments, and offsets.
• Educate taxpayers and promote voluntary compliance to resolve delinquent tax matters.

Conhecimentos

Debt collection

Negotiation

Customer service

Financial analysis

Descrição da oferta de emprego

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Looking for a career with purpose on a collaborative team? At the Department of Taxes, we invest in your growth and challenge you to solve meaningful problems that make a difference. If you are curious, motivated by public service, and enjoy helping people navigate complex challenges, we want to hear from you!

The Tax Compliance Officer performs tax collection and compliance activities to resolve delinquent tax accounts. This position works directly with taxpayers and their representatives to assess financial situations, explain tax compliance requirements, and develop appropriate payment solutions. The role also evaluates cases and takes enforcement action when necessary to ensure compliance with applicable tax laws. Assignments range from routine to moderately complex, requiring sound judgment, strong communication skills, and the ability to analyze information and develop effective solutions.

Essential Duties and Responsibilities

• Pursue delinquent tax accounts through telephone, written correspondence, and, when necessary, in-person site visits.
• Negotiate, establish, and monitor formal payment agreements; evaluate settlement options; and, when authorized, consider or waive applicable penalties.
• Provide guidance to taxpayers regarding filing requirements, payment obligations, and the steps needed to achieve and maintain full tax compliance.
• Determine personal liability when applicable, and initiate appropriate enforcement actions, including bank and wage garnishments, property liens, levies, offsets, and other authorized legal remedies.
• Provide taxpayer education and outreach to encourage voluntary compliance, address account discrepancies, and support the timely resolution of delinquent tax matters.

The Ideal Candidate

• Is curious, collaborative, and self-motivated, with a growth mindset and the ability to adapt and thrive in a changing environment.
• Thinks holistically and can “connect the dots” by evaluating the full picture to identify practical solutions that help taxpayers achieve and maintain compliance.
• Brings experience in a government tax environment, tax administration, collections, or compliance.

This Montpelier-based position offers professional development opportunities and a solid career ladder. Vermont State offers affordable and broad medical, leave, and retirement benefits. For additional information about employee satisfaction and benefits, please visit our website.

The hourly salary rate for this position ranges from $25.08 to $39.04 and State of Vermont benefits are very competitive. The starting salary for this position may be negotiable depending on experience and qualifications. The annual salary for this position ranges from approximately $52,166 to $81,203. The annual salary range reflects the minimum and maximum salary potential in the assigned pay grade. The annual salary is calculated based on 2080 hours of annual compensation and does not include authorized overtime or other compensation. It also does not include any time taken off payroll.

About The Compliance Division

This Montpelier-based position offers professional development opportunities and a solid career ladder. Vermont State offers affordable and broad medical, leave, and retirement benefits. For additional information about employee satisfaction and benefits, please visit our website.

The hourly salary rate for this position ranges from $23.75 to $36.88 and State of Vermont benefits are very competitive. The starting salary for this position may be negotiable depending on experience and qualifications. The annual salary for this position ranges from approximately $49,400 to $76,710. The annual salary range reflects the minimum and maximum salary potential in the assigned pay grade. The annual salary is calculated based on 2080 hours of annual compensation and does not include authorized overtime or other compensation. It also does not include any time taken off payroll.

Who May Apply

This position, Tax Collection Officer II (Job Requisition #55767), is open to all State employees and external applicants.

Please note that multiple positions in the same work location may be filled from this job posting.

Duties are performed primarily in a standard office setting. Workload is consistently heavy with constant need for prompt and accurate decision making. Duties involve sensitive, sometimes controversial subject which may lead to emotional and adversarial situations. Incumbents must be able to function independently in a confrontational, even hostile environment, must be able to prioritize their own workload and multi-task effectively. Duties are highly confidential in nature. Occasional travel may require use of state vehicle or private means of transportation.

Minimum Qualifications

Two (2) years or more of experience in collection of debts, adjustment of claims, determination of financial responsibility, handling accounts receivable, negotiating, or investigation of financial background.

OR

Three (3) years of more of experience in tax preparation or relatable customer service experience.

Total Compensation

As a State employee you are offered a great career opportunity, but it's more than a paycheck. The State's total compensation package features an outstanding set of employee benefits that are worth about 30% of your total compensation, including:

• 80% State paid medical premium and a dental plan at no cost for employees and their families
• Work/Life balance: 12 paid holidays each year and a generous leave plan
• State Paid Family and Medical Leave Insurance (FMLI)
• Two ways to save for your retirement: A State defined benefit pension plan and a deferred compensation 457(b) plan
• Tuition Reimbursement
• Flexible spending healthcare and childcare reimbursement accounts
• Low cost group life insurance
• Incentive-based Wellness Program
• Qualified Employer for Public Service Student Loan Forgiveness Program

The State of Vermont celebrates diversity, and is committed to providing an environment of mutual respect and meaningful inclusion that represents a variety of backgrounds, perspectives, and skills. The State does not discriminate in employment on the basis of race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, membership in an employee organization, family medical history or genetic information, or family or parental status. The State’s employment decisions are merit-based. Retaliatory adverse employment actions by the State are forbidden.