Information Technology Tech I

Fairfax County; Fairfax (VA); On-site; USD 60,000 - 80,000; Full time

Job summary

Fairfax County in Virginia is seeking an IT Support Specialist to assist with PC and telecommunications support, including hardware and software installation, configuration, and documentation. The role focuses on helping users via phone, remote desktop, and on-site support while maintaining inventories and procedures.

The ideal candidate will troubleshoot hardware/software issues, install and test software, and assist with security and network tasks across a fast-paced county environment.

Qualifications

• High school graduation plus 1 year specialized or 2 years general PC/network experience, or an associate degree.
• Valid driver's license.
• Background checks required (criminal, Child Protective Services Registry, driving record).

Responsibilities

• Provide PC/telecommunications support including hardware/software installation and configuration.
• Document symptoms and relay to support team; provide phone/remote/in-person support.
• Train and assist users; create and manage databases, procedures, and equipment inventory.
• Troubleshoot PCs and system hardware/software; coordinate with vendors.
• Load and test computer software; relocate equipment; manage security and access.
• Collect data for reports and analysis.

Skills

Troubleshooting

Technical writing

Customer support

Network/telecommunications

End-user training

Multitasking

Teamwork

Education

High school diploma

Associate degree in computer science or related field

Tools

Remote desktop tools

Imaging systems

MS Office

Job description

If you're looking for a technology position in which you can have a real impact in strengthening the well-being of individuals, families, and communities, Fairfax County Neighborhood and Community Services (NCS) may be the place for you!

We are seeking motivated individuals to join our Technology Services unit. This position participates as an integral member of Technology Services Unit. Under supervision, assists with PC/telecommunications support to customers, including the installation and configuration of hardware and software; accurately documenting symptoms and problems and relaying this information to the support team. Provides problem resolution over the phone, remote desktop, in-person support; and performing related work as required. Advises, trains, and assists users on how best to utilize systems. Creates and manages databases, procedures, and documentation, including equipment inventory of utilized equipment. Helps meet the demands of a fast-paced technology environment and be a part of an organization that makes a daily difference in Fairfax County communities.

Troubleshoots problems related to PC's and system hardware and software and reports findings to help desk and coordinates problem resolution with vendors as needed;

Monitors network components for inventory purposes;

Assists in installing, configuring, upgrading, moving, and administering PC, network/telecommunications systems and components;

Loads and test computer software;

Creates/updates icons;

Relocates dumb terminals, printers, and reconnecting cables;

Performs password and other various levels of security support on all network systems;

Provides help desk and inventory control support;

Collects data on system events and performance for reports and analysis.

Some knowledge of communications protocol and standards;

Some knowledge of personal computers and personal computer software application packages and development products;

Some knowledge of personal computer and network/telecommunications architecture and equipment;

Ability to communicate technical ideas clearly and effectively both orally and in writing;

Ability to provide one-on-one training and support to computer users;

Ability to perform personal computer, network/telecommunications system troubleshooting, both on software and hardware problems;

Ability to implement or coordinate equipment repairs and solve software problems;

Ability to read and interpret technical manuals used in the assembly, installation, repair, and operation of personal computers and data communications equipment;

Ability to maintain records and write reports.

MINIMUM QUALIFICATIONS

Any combination education, experience, and training equivalent to graduation from high school; plus either one year of specialized experience or two years ofgeneral experience in the installation and troubleshooting of personal computers, network/telecommunications systems; or possession of an associate’s degree in computer science or related field.

CERTIFICATES AND LICENSES REQUIRED

Valid driver's license

NECESSARY SPECIAL REQUIREMENTS

The appointee to this position will be required to complete a criminal background check, a Child Protective Services Registry check, and a driving record check to the satisfaction of the employer.

PREFERRED QUALIFICATIONS

• Experience with supporting computers in a Public Access environment.
• Experience using remote desktop support tools to resolve computer issues.
• Experience with computer imaging systems to configure computers on the enterprise networks.
• Experience performing end-user desktop support in a multi-site environment.
• Experience documenting work and processing help desk tickets.
• Experience supporting end users in a Microsoft Windows environment, including support of MS Office applications, troubleshooting, and resolving a variety of desktop, server, and remote access problems.
• Experience using analytical skills and automated utilities to perform diagnosis and problem resolution.
• Excellent written and oral communication skills with the ability to write technical documentation.
• Ability to manage multiple priorities, tasks, and completing deadlines under pressure.
• Ability to operate in a team environment with shared responsibilities.

PHYSICAL REQUIREMENTS

Work is generally sedentary in nature; however, incumbent may be required to do some walking, standing, bending, and carrying of items up to 25 pounds. Ability to communicate verbally and in writing. Ability to operate keyboard-driven equipment. Sufficiently mobile to attend meetings at various locations and make presentations to county staff and community. All duties performed with or without reasonable accommodations.

SELECTION PROCEDURE

Panel interview and may include exercise.

Fairfax County is home to a highly diverse population, with a significant number of residents speaking languages other than English at home (including Spanish, Asian/Pacific Islander, Indo-European, and many others.) We encourage candidates who are bilingual in English and another language to apply for this opportunity.

Fairfax County Government prohibits discrimination on the basis of race, color, religion, national origin, sex, pregnancy, childbirth or related medical conditions, age, marital status, disability, sexual orientation, gender identity, genetics, political affiliation, or military status in the recruitment, selection, and hiring of its workforce.

Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disabilities Act. TTY 703-222-7314. [e-mail] EEO/AA/TTY.

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